TD - TD BANK - Lost the Commerce name AND SERVICE | Glassdoor
There are newer employer reviews for TD
There are newer employer reviews for TD

See Most Recent

"TD BANK - Lost the Commerce name AND SERVICE"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Fort Lauderdale, FL
Current Employee - Customer Service Representative in Fort Lauderdale, FL
Doesn't Recommend
Disapproves of CEO

Pros

PROS:

-Friendly atmosphere with co-workers
- Not as sales driven as other competitors
- Flexible work schedules (open 7 days a week allows for part time employees)
- Company culture attempts to be fun/energetic
-Very solid benefits

Cons

CONS:

- TERRIBLE PAY
-Rewards for doing months of work include POTENTIALLY receiving a $25 gift card
-Upper management plays favorites over more qualified candidates
-Not much room to grow (opposite of what company declares CONSTANTLY)
-General shift away from being customer-oriented and more towards finding ways to "fee" customers
- Systems that were installed are still buggy; numerous glitches, including weeks of system being completely down which destroyed years of hard-earned reputation and status
-More sales driven without any form of major compensation

Advice to Management

-Try to start compensating employees in a way similar to competing banks; otherwise talent will quickly leave for higher-paying jobs
-Promote those that are competent, and get rid of those that cause trouble
-Stop allowing management to play favorites with employees/customers
-Make sure software is virtually glitch-free before switching over to brand new internal systems

Other Employee Reviews for TD

  1. Helpful (1)

    "TD Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cherry Hill, NJ
    Former Employee - Anonymous Employee in Cherry Hill, NJ
    No opinion of CEO

    Pros

    Company provides a great name in the industry which ultimately leads to a large, trusting customer base. Commerce Bank (the original dominate regional bank pre-takeover) was well-known for customer service.

    Cons

    Organizational communication is misleading, minimal, almost non-existent... especially during times of increased uncertainty. The nature of the customer friendly bank attracts many risk-adverse clientele. As a result, the quantity of bank customers does not necessarily translate into a large number of investor clients.

    Advice to Management

    Management would provide a better working environment and increased morale through frequent discussion meetings. Unfortunately, information is provided through a trickle-down effect, and lower-level management cannot provide information they don't have. Listening is sometimes more effective.


  2. Helpful (2)

    "TD Bank, a great place to get experience but take your future elsewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mount Laurel, NJ
    Former Employee - Customer Service Representative in Mount Laurel, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Diverse workforce. TD bank is very accepting of different groups of people. I experienced much more diversity at this job then at other similar positions. Informal atmosphere. Although I wouldn't say this is always a plus, the atmosphere is very laid back.

    Cons

    I started working for TD bank when they were known as Commerce Bank. Commerce bank had it's problems but things quickly went downhill after the merger. The information that needs to get to managers simply isn't given. Managers can't complete their jobs effectively and it only gets worse in lower-level positions. Employee morale is non-existant and no efforts have been made to recover.

    Managers are misleading when it comes to pay and promotions. Employees are told that their department transfers/promotions are a 'lateral move' and do not come with a pay increase. Coincidently other employees experience a hefty pay increase. Pay rates are also miniscule compared to similar occupations in competing organizations. It took me two years of exceptional performance to earn what my new company gave me upon hire. Team leads and Supervisors also make little pay and have little incentive to lead effectively. Bonuses have been essentially wiped out, further reducing employee incentive. There is no option to gain wage increases based on ability. Wage increases only come with department promotion/transfers, and they are small or non-existant in some cases. Yearly wage-increases also went down from a possible 5% based on performance to a max of 2% with exceptional performance. Apparently no amount of performance meets the 'exceptional' standard, so increases are now 1% a crossed the board, or none at all.

    Advice to Management

    Get your act together! People are ready to follow so lead already!

There are newer employer reviews for TD
There are newer employer reviews for TD

See Most Recent

Work at TD? Share Your Experiences

TD
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or