TD - good place | Glassdoor
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There are newer employer reviews for TD

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"good place"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Camden, NJ
Former Employee - Anonymous Employee in Camden, NJ
No opinion of CEO

Pros

good pay and benefits too

Cons

was a lot better before takeover

Advice to Management

no advice. left there a few years ago

Other Employee Reviews for TD

  1. "MBNA is a culture of people who work hard for what they have"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Satisfaction Specialist in Wilmington, DE
    Current Employee - Customer Satisfaction Specialist in Wilmington, DE
    Recommends
    Approves of CEO

    Pros

    The company is well respected, has high standards and has great benefits

    Cons

    work life balance is something that they talk about but really don't aspire to achieve - at least not when I worked for the company!

    Advice to Management

    place limits on what management is allowed to require of it's employees. It will help retention


  2. Helpful (2)

    "Everything sounds good in training, until you get to the actual job and everything is different"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Td Bank in Mount Laurel, NJ
    Former Employee - Customer Service Representative Td Bank in Mount Laurel, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Benefits
    Opportunity to meet many people
    Well-known company

    Cons

    I could go on and on about the cons. Working in the call center is a nightmare, to say the least. You go through weeks of training, and you're fooled to think how easy the call center will be and what a great opportunity it is. Then you get there and it's majorly disappointing. It's the kind of job that makes you want to pull your eye sockets out. You sit on the phone and take call after call with only a matter of seconds (if your lucky) between calls. It's very repetitive and frustrating. Customers call and abusively yell at you, and the supervisors are supposed to take those calls, but they sure do put up a fight to take them. You get yelled at about fees and overdrafts all day long. They encourage you to ask questions, but then when you do, the supervisors seem highly annoyed. This job is not all it was originally cracked up to be. I had high hopes going into this and it was definitely not worth the stress. The pay is not bad (if you're looking for a starting job somewhere to get your foot in the door), but it's not worth it for all you have to put up with. The pay is 12.00 an hour, and if you work after 11am, you get 10% differential, so $13.20 an hour. I'm so much happier since I left this hell hole.

    Advice to Management

    The customer service reps should have more coaching, considering there is a lot to learn. Questions should be encouraged and not looked down upon. Employees also deserve much better pay for what this position entails. No wonder the turn over is so high here.


There are newer employer reviews for TD
There are newer employer reviews for TD

See Most Recent

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