TDS Telecommunications - Customer Repair Advisor II | Glassdoor
There are newer employer reviews for TDS Telecommunications
There are newer employer reviews for TDS Telecommunications

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"Customer Repair Advisor II"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Repair Advisor II in Madison, WI
Former Employee - Customer Repair Advisor II in Madison, WI
Recommends
Neutral Outlook
Approves of CEO

I worked at TDS Telecommunications full-time (More than 3 years)

Pros

Great bunch of people to work with. You get a lot of training and learn a lot that you can take elsewhere or just add to your resume. Pay and benefits are good. Their HR staff really puts the "human" in Human Resources. This is a company that cares about their good employees and will support them when life gets tough.

Cons

Advancement is difficult unless you play office politics. Perks, like the ability to Work At Home, are not given out on a fair basis. It's the old cliché of "It's not what you know, it's who you know."

Advice to Management

The metrics upon which your performance is based are not true statistics, even though you refer to them as such. They do not give the meaningful data that reflects actual performance that would provide a fair basis for positive vs. negative reinforcement, therefore bad behavior goes unpunished and good behavior goes unnoticed. Both are bad for moral and result in poor customer satisfaction. Case in point, remember when you mandated following the flowlists (which was already a rule, breaking of which could result in termination) and the call times went so high that you rescinded the mandate??

Other Employee Reviews for TDS Telecommunications

  1. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Contact Center Operations in Madison, WI
    Current Employee - Manager Contact Center Operations in Madison, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TDS Telecommunications full-time (More than 10 years)

    Pros

    Good benefits, fair pay, and a company with integrity.

    Cons

    Future outlook for Telecoms in general isn't very rosy.


  2. "FABULOUS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Vernon Hills, IL
    Former Employee - Account Manager in Vernon Hills, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TDS Telecommunications full-time (More than 3 years)

    Pros

    Fast pace, multi-task. Working with customers addressing all issues, telephone, internet,
    VOIP service.

    Cons

    Sorry I am no longer there

    Advice to Management

    Had the wrong supervisor... 1st supervisor was fantastic. I'd work for her again in a heartbeat.

There are newer employer reviews for TDS Telecommunications
There are newer employer reviews for TDS Telecommunications

See Most Recent

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