Pros
As a post-secondary student I make better than average money as a part-time employee. I've worked for the company for several years in Atlantic Canada. These stores are some of the busiest in the Country and we pride ourselves on providing exceptional customer service and support. As such, our wages are respectable due to the commission received from a high and reliable flow of new and returning customers. Relationships between fellow sales reps can best be described as 'dynamic.' If your laid-back and tolerant it's a great place to meet new people and make lifelong friends.
Cons
Having worked with the company for considerable time, I have observed and participated its growth and success. My biggest concern relates to staffing issues. From my experience, Telus under-staffs its stores. Reps often find themselves working overtime, 40+ hours a week. Many reps have been forced into working 8-12 hour days. This occurs monthly due to a combination of overlapping vacation and sick hours. A rep(s) will call in sick during the week and often someone will be forced to stay and work a 12 hour day because there is no one available to cover due to other reps being on vacation. As it stands, in most stores there is someone on vacation almost every week of the year. Some students have been guilted and coerced into working the night before an evaluation. In extreme cases they've worked just 30 mins before an evaluation. If a part-timer does work over 8 hours on a particular day, managers will often fix the payroll so that your extra hours are filed as a separate shift on a different day. Thus preventing reps from getting paid overtime when possible.