Think carefully before joining — especially at a manager level - Manager TELUS Employee Review

2.0
Apr 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote-first culture, long before the pandemic. (However, your remote status depends entirely on your leader’s preference and could change after a reorg.) Some truly great colleagues who stay for reasons I don't fully understand, but made the experience better. Volunteer committees (Women in Business, Diversity, LGBTQIA+, etc.) are very active if you enjoy unpaid corporate volunteer work. Pay is okay, but doesn't match the risk level (layoffs are common).

Cons

Constant reorgs every 6–12 months, often driven by rewarding top performers with promotions, not by business needs. Leadership is largely made up of strong individual contributors promoted into people management without any actual leadership training or experience. Culture heavily favours those who "worked their way up" — external hires at the manager level are often treated as outsiders ("hired off the street" was a phrase I heard more than once). No onboarding or support for new hires — you're expected to figure it out yourself. Company claims strong values, but leadership behaviour often directly contradicts them. If you land on a good team, don't get comfortable — frequent reorgs mean it likely won’t last. Strange executive politics that feel like an episode of Succession, with leadership openly jockeying for the next CEO role. Women and people of colour are expected to shoulder the unpaid labor of corporate volunteer committees to prove their commitment to "values." Meanwhile, poorly behaved senior leaders (mostly white men) often get public "ally" awards based on the work of others behind the scenes. Ongoing issues with customer and employee experience due to numerous acquisitions with no real integration strategy. Collaboration is often weak because many employees are in survival mode.

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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