TELUS Mobility - You are always in a changing environment | Glassdoor
There are newer employer reviews for TELUS Mobility
There are newer employer reviews for TELUS Mobility

See Most Recent

"You are always in a changing environment"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Services Representative in Montreal, QC (Canada)
Former Employee - Customer Services Representative in Montreal, QC (Canada)
Recommends
No opinion of CEO

Pros

great co-workers
working from home is possible
pay is good compare to competition
possibility of moving up in the company

Cons

not very flexible in allotting personal time
hard to get employee feedback move up the food chain
discussion not always welcome

Advice to Management

should take employee feedback more seriously as they are often on the front-line and aware sometimes of the clients needs

Other Employee Reviews for TELUS Mobility

  1. "Great job if you can be flexible with your schedule and be able to handle a lot of calls"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    No opinion of CEO

    Pros

    Great compensation
    Lots of training provided
    Depending on what department you are in, opportunities to advance

    Cons

    Calls are monitored and a lot of focus on metrics vs. quality
    Lots of calls in the queue can cause burn out for some
    Should have more opportunities for employees to use products & services

    Advice to Management

    Company as a whole needs to focus on quality vs metrics


  2. "great company, great pay, great benefits, but can be overwhelming if you can't adapt"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care
    Current Employee - Client Care
    Recommends
    Approves of CEO

    Pros

    Great company, but if you want a job where you can sit back and relax a few times a day, take lunches, breaks whenever then client care is not for you. This job keeps you on your toes and despite the good pay for this position, its not for everybody and can break you down if you cannot adapt.
    Client care is highly recommended for individuals who have come from an environment where high volumes of customers are serviced on a daily basis.

    Cons

    They could improve the computers a bit.
    More lounges, food days..

    Advice to Management

    No complaints so far..

There are newer employer reviews for TELUS Mobility
There are newer employer reviews for TELUS Mobility

See Most Recent

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