TELUS - This program was the most unorganized, ill thought position available. | Glassdoor
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Helpful (3)

"This program was the most unorganized, ill thought position available."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Dell Printer Sales in Las Vegas, NV
Former Employee - Dell Printer Sales in Las Vegas, NV
Doesn't Recommend
Disapproves of CEO

Pros

Commission structure was great, until they capped the commission, then capped commission again, and later informed us that our commission would be docked according to breaks taken in excess of 30 minutes a day however they did not correctly identify break times and choose to doc commission based of time spent away from phone based on bathroom time., work week Monday thru Friday, work hours 6am - 2:30 pm

Cons

Management very disorganized. Management would not put anything in writing to prove exactly what the rate of pay was from one week to the next. Commission structure changed several times within a 1 months time spand to cover Telus bottom line. Management favored coworkers based on personal relationships not on actual work performance. Companies like this are a vial waste of time and are filled with empty promises. Programs are started and closed to make companies look good-like they are bringing jobs back to the US. When in real life these jobs are still being serviced by Manilla, and other 3rd world countries that take US jobs away from Americans, however what more would you expect from a Canadian run brand.

Advice to Management

Management must learn how to treat employees correctly. People looking for work are not live stock, and hearding people in and out of a business is not practical nor is it beneficial to a work environment. If you require your employees to not use cell phone on the floor then common sense would tell you not to use yours on the floor too. Spending time with your employees may increase production, spending less time surfing the web, and texting (taking personal cell phone calls) while on the floor may actually make you look like you care about your position. Yes Veronica Ogletree and Joe Ferranti this means you!!!

Other Employee Reviews for TELUS

  1. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in Toronto, ON (Canada)
    Current Employee - Product Specialist in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Very supportive work environment, great place to grow internally if you're ambitious.

    Cons

    Pay could be better (including bonus) for a lot of teams


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Toronto, ON (Canada)
    Current Employee - Technical Support Representative in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    Great benefits, option to work from home. Very active in community! Option to own Shares, competitive salaries. You can definitely work here for a long time, great job security.

    Cons

    Need to focus on more career growth for frontline call centre employees. Yes we want to continue to learn how to do our jobs well but we need to be able to know of other opportunities. More developmental roles needed.

    Advice to Management

    Please review the call and chat quality scores to be fair for situations not within our control. There still needs to be clearer communications when it comes new processes.

There are newer employer reviews for TELUS
There are newer employer reviews for TELUS

See Most Recent

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