TELUS - It's a growing company, still on the stage of experimenting the structure. | Glassdoor
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There are newer employer reviews for TELUS

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"It's a growing company, still on the stage of experimenting the structure."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Las Vegas, NV
Former Employee - Customer Service Representative in Las Vegas, NV
Recommends
Positive Outlook
Approves of CEO

I worked at TELUS full-time (More than a year)

Pros

Co-workers are young adults - not immature but not close-minded - so I get along with them. For some reason, they attract decent workers. The office was spacious and vibrant. My supervisors have a lot to improve, but they just got the job from being a customer service representative so they're merely grasping. The good thing though is they promote from within first before searching for an outside candidate if there is an open position.

I like the freedom to do what I wish, which can turn into a disadvantage for the company.

Cons

The training period could improve. It's too long and so it got too boring. The trainer gave us too many breaks, told unrelated stories and showed random videos on YouTube just to fill in the time. A lot of times, we just watch him use his iPhone or write an email on the projector. Then the final examination was too brief that it irate two people on our class into quitting.

There is terrible communication between departments. HR people don't know that they have a new position open. The supervisors are guessing when the agents ask them questions, which led to misinformation.

For me, and this is based on my personality, the job as a call center agent was boring. I sit on my computer all day and does the same thing. It felt like I'm only using 0.02% of my brain. This is a con for the job, not for the company.

Advice to Management

The company policies are not strongly implemented - work on it.

Other Employee Reviews for TELUS

  1. "Great learning experience working in an outsource call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Las Vegas, NV
    Current Employee - Fraud Analyst in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great location close to home saved on gas

    Cons

    High turnover and a business dress code is needed

    Advice to Management

    communication with employees needs little improvement


  2. Helpful (1)

    "Las Vegas Branch is run by deceitful people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Las Vegas, NV
    Current Employee - Trainer in Las Vegas, NV
    Doesn't Recommend
    No opinion of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Department colleagues and management were excellent; therefore, I enjoyed my time here and learned about management structure.

    Cons

    I was not supported by some of the upper management on certain projects so it made the work environment stressful.

    Advice to Management

    Treat employees fairly and support them.


There are newer employer reviews for TELUS
There are newer employer reviews for TELUS

See Most Recent

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