TELUS - Awful job for good pay. | Glassdoor
There are newer employer reviews for TELUS
There are newer employer reviews for TELUS

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Helpful (3)

"Awful job for good pay."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Help Representative in Edmonton, AB (Canada)
Former Employee - Customer Help Representative in Edmonton, AB (Canada)
No opinion of CEO

I worked at TELUS part-time (More than 5 years)

Pros

Comfortable chairs and rising/lowering desks
Good pay and benefits.
Nice facilities and location.
Food and a small gift at Christmas time. Disturbing lack of free food the rest of the year.

Cons

-Managers will try to get you to perform better through fear.
-Managers often will often play favorites and bend rules for some and not others. Or will use rules as an excuse not to do anything for you.
-Employee recognition is often fruitless. Performance, tenure milestones, and achievements are usually just recognized via mass departmental email.
-Too much micromanagement and over emphasis on metrics.
-Awful shift scheduling system. Shift assignments do not get better with tenure. Expect to work lots of nights and weekends unless you can manage to get a doctor's note advising otherwise.
-Work systems are often buggy or down
-Frequently get customers who call in on the phone thinking it's okay to de-humanize and verbally abuse you (worse if you're a woman or have an accent)
-The union is largely impotent

Advice to Management

Stop managing through fear - tech support is awful enough already.
Less emphasis on metrics. Interrogation on a 5% variance from last month on call length time is demeaning.
Provide better employee recognition (ie gift card, time off, trophy or plaque). Having a tree planted in your name as a reward is just depressing

Other Employee Reviews for TELUS

  1. Helpful (3)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than 8 years)

    Pros

    Almost limitless budgets
    Aren't afraid to try new things
    Job stability - you'll never be fired
    Ability to work from home

    Cons

    Too many micro-managers & managers in general
    Projects approved by committees - panders to highest paid person's opinion
    Highly political work environment with an us vs them attitude between teams
    Senior managers promoted beyond their competency aka: The Peter Principle
    Wages rarely if ever increase

    Advice to Management

    Apparently you already know it all - so I have nothing to add


  2. Helpful (2)

    "Good company culture. Great work flexibility. A lot of project overhead."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager II in Burnaby, BC (Canada)
    Current Employee - IT Project Manager II in Burnaby, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 5 years)

    Pros

    A good company with a mature culture. Very good employee benefits and excellent work flexibility (i.e. work from home options).

    Cons

    Many complicated work processes are broadly (generically) applied across all divisions. Roles in particular divisions may not exist to support the processes -- leaving gaps and causing difficulties in getting work done. There is a lot of administrative work (reporting the same project metrics many different ways to many different people). Approval requirements to proceed with work behave like roadblocks. As a result, projects progress slowly. Much time is spent on administration rather than executing the projects.

    Advice to Management

    For efficiency, reduce the amount of repetition for the same work. Choose leaders that nurture talent rather than focus on what staff are doing wrong.

There are newer employer reviews for TELUS
There are newer employer reviews for TELUS

See Most Recent

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