TELUS - Those that are ready to go should go; you're holding the rest of us back. | Glassdoor
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There are newer employer reviews for TELUS

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"Those that are ready to go should go; you're holding the rest of us back."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Program Manager in Vancouver, BC (Canada)
Current Employee - Program Manager in Vancouver, BC (Canada)
Recommends
Approves of CEO

Pros

Career opportunities are endless. No one wants to work somewhere where everything works, right? You can move along in your career very quickly in the company if you focus a little bit on some extra value-added project above and beyond. Telus has an excellent review process for all employees.

Cons

The culture is too rooted in strong union legacy. Many of the people approaching retirement are loathe to change and should probably just leave. Following the strike in 2005, many felt abandoned by the company and never recovered. They are coasting to exit day. This holds the company back from embracing change.

Advice to Management

Rejuvenate the workforce.

Other Employee Reviews for TELUS

  1. Helpful (1)

    "Telus lacks respect for its front line employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Technologist
    Current Employee - Engineering Technologist

    Pros

    good educational opportunities. good union pension plan. the front line people are excellent to work with. the benefits plan is fairly decent.

    Cons

    low morale among employees. low morale among management professionals. continuous degradation of front line jobs due to contracting out. Contractors do low quality work and employees have to clean it up after them. Some managers over-use the "management rights" clause in the collective agreement, usually due to their lack of skill in their handling of resources. Micro managing managers due to lack of management training -- managers with no telecom experience trying to manage long-term, experienced, professional employees. And really ugly company clothes.

    Advice to Management

    train your management staff to respect your workers. You can't contract everything out and expect the same quality of work that you get with employees -- and your employees are getting sick of cleaning up after contractors. pay attention to the feedback of your customers -- your Philippines call centre workers are difficult to understand and technically inept.


  2. Helpful (3)

    "The Quick and Dirty on Telus."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Recommends
    No opinion of CEO

    Pros

    The company is large, allowing for career choice changes quite easily. TELUS will also do a great deal of onsite / offstie (formal) education if it is needed to fulfill the position that you choose to work in.
    40% discount on all services offered by TELUS (telephone, internet, Telus Television, cellular)

    Cons

    - Shift work for most positions
    - the health insurance provider (Sunlife) is difficult to deal with, having issues with approving of multiple times (filling out of forms for TELUS Health Services by the attending GP for a long standing issue for example) AND MANAGEMENT KNOWS ABOUT THIS yet the response is 'we have covered what is in the contract with the TWU by providing a company to cover our employees''
    - being unionized, it would be thought that seniority would play a large role in the job promotion area, but in my experience it seems to be more of a 'who you know' rather than 'what you know' take
    - it takes management a long time to react to issues that the front line (the employees that are dealing direct with the public) sees
    - the company has become 'reactive' rather than being 'procative' with the long term customers, giving the new consumer customers much better deals than customers that have been with the company for long periods of time
    - dealing with the payroll department to fix issues is a long and drawn out process usually, and the department does not seem to communicate any deductions that might be made due to past errors (many people have been overpaid for days that they have taken off, but rather than taking that same pay off the next pay issued, they accumulate them for a few months and take all of the correctiions off at one time)

    Advice to Management

    Listen more the the employees that are dealing direct with the customers! Marketing does a good job of getting the product out there, but we are loosing a great number of clients because employees are not being taught to take ownership of problems, or to provide the best customer service that they possibly can. Our products are the same as every other company out there. so the dividing factor is (besides the price point) going to be customer service and great support. If we take the time and energy to train the new hires to do these two things, we will have more customers staying with us and talking about how GOOD the service is, rather than how BAD the service is.

There are newer employer reviews for TELUS
There are newer employer reviews for TELUS

See Most Recent

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