TIAA - A strong vision that gets lost in the details | Glassdoor
There are newer employer reviews for TIAA
There are newer employer reviews for TIAA

See Most Recent

Helpful (7)

"A strong vision that gets lost in the details"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Analyst in Denver, CO
Current Employee - Senior Analyst in Denver, CO
Recommends
Neutral Outlook
Approves of CEO

I have been working at TIAA full-time (More than 5 years)

Pros

Good benefits, strong values, customer-focused, and the training programs are incredible. I could talk all day about employees that are more than willing to become a mentor or coach, and there are hundreds of classes to help career development.

I've had 8 managers and most of them were very good at their job and are good leaders and coaches. Working with many more managers I could see the same. The company will typically hire the right people for all the jobs.

Most benefits are great like the health insurance, retirement, and paid-time off (minimum of 23 days).

Cons

While there is a strong vision at the upper level, they have a false vision of what's truly going on at all levels. There is so much bureaucracy and an over-filled hierarchy that slows progress. Deadlines are continually pushed back as there is much tape to go through. Getting excited about any new technology or process is quickly forgotten in the midst of the challenges. You can see this in everyone's eyes when you tell them about new improvements - they'll just roll their eyes. Throughout this process, the upper management is told that everything is going well when the people lower in the hierarchy see nothing different than business as usual.

Furthermore, moving around in the company is rather difficult. Positions open and you never hear anything until months later. Typically, the position will never be filled. This has happened at least 20 times (no exaggeration) with me and several other employees. Also, the pay ranges have been restricted and many people haven't seen raises for years, or minimal raises. Many people don't think they're being paid what they're worth.

Advice to Management

I strongly encourage skip level meetings on a monthly basis. Plus, listen to the employees and hear what they have to say. Then send a follow-up e-mail or even in the next skip level of what was discussed, what has been done, and what needs to be done.

Other Employee Reviews for TIAA

  1. Helpful (12)

    "Wealth Management Advisor"

    StarStarStarStarStar
    Former Employee - Wealth Management Advisor in Chicago, IL
    Former Employee - Wealth Management Advisor in Chicago, IL

    I worked at TIAA full-time (More than 3 years)

    Pros

    Values Driven Firm, well intentioned to serve the education field.

    Cons

    Too much case work, unrealistic sales and service expectations

    Advice to Management

    Little to no employee empowerment.


  2. Helpful (18)

    "Great firm to work for and great mission."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth Management Advisor in Detroit, MI
    Current Employee - Wealth Management Advisor in Detroit, MI
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than a year)

    Pros

    The base salary, bonus structure, retirement contributions/match and the paid time off are top of the line in the financial services industry

    Cons

    It's a growing company and the support staff for the wealth advisors could be more robust. The technology also has some catch up to do

    Advice to Management

    Don't look at the support staff as a drain on the bottom line but as crucial to the success of the front line WMA's.

There are newer employer reviews for TIAA
There are newer employer reviews for TIAA

See Most Recent

Work at TIAA? Share Your Experiences

TIAA
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or