TIAA - A good company with a few bad managers. | Glassdoor
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There are newer employer reviews for TIAA

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Helpful (1)

"A good company with a few bad managers."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Approves of CEO

Pros

TIAA-CREF is a good company with a commitment to core values. The total compensation package is very competitive and they offer excellent benefits. They have a unique client base and solid long term performance. Their long term approach to investment management as well their approach to risk management is confidence inspiring.

Cons

Senior leadership is out of touch with what is happening on the front line. Often times their span of control is so broad that there is no way that they can maintain a sense of what is really happening. Middle management is known for shielding the EMT from the realities facing the front line and telling them what they want to hear as opposed to what they need to hear. T/C is a company where a number of middle managers have been awarded roles that they are not suited to based on tenure.

Advice to Management

I would recommend conducting more skip level interviews with employees at all levels. I have seen T/C loose a lot of good people because of bad managers, myself included.

Other Employee Reviews for TIAA

  1. Helpful (1)

    "Dedicated, Hardworking Staff but Clueless, Inept Senior Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    The people you work with on a daily basis are very intelligent, dedicated and extremely hardworking. Benefits are decent. Good contribution by the company to employees' retirement plans.

    Cons

    Unfortunately, like many big companies decisions are made based on politics and not on the merit. It seems like the company has lost its soul and forgotten the reason for its existence. Too bad as this was once an excellent company with an outstanding and very ethical reputation. Not so much any more.

    Advice to Management

    Take a look at your senior management team and shake things up where needed. Eliminate some of the redundant layers of management. Appreciate the folks who are actually doing the work.


  2. "TIAA-CREF"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay is well above average compared to similar jobs. The employer contributions are well above average (currently 11.5%). The time off (when you can get it) is very nice, 23 days of sick/vacation pay per year.

    Cons

    Upper management is totally inept. It is like working for the government sometimes with all of the beaurocracy at TIAA-CREF. They are constantly behind the eight ball with regard to staffing needs and they push their employees beyond the breaking point but don't take the time to say thank you... I hate to whine like this but unless you are in upper management where everything smells like roses the place sucks to work at.

    Advice to Management

    Start treating your employees better. It is crazy that you would fire almost 20% of the workforce (non-management like processing and phone reps) going into the busy season and expect us not to get burnt out. It is nice that you are hiring new employees but it is about 8 months too late. Also, get rid of some of the layers of management. If you want to save some money fire some of the 12 Directors for the contact center!


There are newer employer reviews for TIAA
There are newer employer reviews for TIAA

See Most Recent

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