TSA (Transportation Security Administration) - Good Pay, Toxic Workplace | Glassdoor
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There are newer employer reviews for TSA (Transportation Security Administration)

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Helpful (2)

"Good Pay, Toxic Workplace"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Tso in Fairbanks, AK
Former Employee - Tso in Fairbanks, AK
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at TSA (Transportation Security Administration) full-time (More than 3 years)

Pros

Good starting pay. Excellent medical, dental & vision benefits.

Cons

Administration, Managers and Supervisors. With a few exceptions most are at best inept, and at worst corrupt. Favoritism, cronyism, intimidation and micromanagement are their tactics. The employee assessment process is subjective and arbitrary. There is no consideration for an employee's work/life balance and morale is nonexistent. Due to the lack of communication from management, airport stakeholders (airline employees, vendors & even the airport police) are resentful of our presence. There is a predominant anti-government sentiment in Alaska, so passengers here aren't just annoyed or rude, they are verbally abusive, flagrantly hostile and it's just a matter of time before one of them crosses the line with devastating results. High employee attrition rates are having a negative impact at the checkpoint for passengers and officers because the new hires lack maturity and have very little job experience, security or otherwise. The recently elected union, American Federation of Government Employees, is ineffective. The collective bargaining contract AFGE negotiated does nothing to stop the TSA from continuing to violate fair labor practices and due process in the name of national security.

Advice to Management

At the administrative level, quit hiring career bureaucrats who hide in their offices and only show up at the checkpoint or employee break room to hand out federal service pins. Hire administrators who sincerely want to engage with the workforce and the stakeholders to improve operations and morale. On a national level, make an effort to improve the TSA's image with the general public and their elected representatives. There are ways to have a dialogue with taxpayers and lawmakers without giving away sensitive security information or compromising operations. Supervisors and Managers need to pass a psychological and cognitive abilities evaluation. There are too many STSO's and TSM's who either abuse their authority, lack leadership skills, or are unable to fulfill the basic clerical requirements of their position. For the checkpoint, make an effort to hire employees with a security mindset, effective public communication skills, and a professional work ethic. They don't all have to be former police or military, however there are a majority of officers at the checkpoint who are better qualified to be flipping burgers, washing cars, making floral arrangements or assisting staff at a day spa. There is nothing inferior about the type of employee who performs those tasks, but security is just not part of their skillset.

Other Employee Reviews for TSA (Transportation Security Administration)

  1. Helpful (2)

    "TSO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tso in Phoenix, AZ
    Former Employee - Tso in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) part-time (More than a year)

    Pros

    If you have experience in other areas, helps to move up to better positions.

    Cons

    Starts as Part time
    Makes about $14/hr.
    Most workers are lazy
    Management doesn't do anything.


  2. Helpful (1)

    "It all depends on what you think security is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTSO in Bethel, AK
    Current Employee - LTSO in Bethel, AK
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than a year)

    Pros

    Ok pay, promotion opportunities abound (if you're willing to move even more so), benefits

    Cons

    This is no longer a security position, it's customer service. Be careful if you do get promoted however, don't start doing your new job until HR says you can start, otherwise you'll be cheated out of that first month or so of pay.

There are newer employer reviews for TSA (Transportation Security Administration)
There are newer employer reviews for TSA (Transportation Security Administration)

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