Pros
My team were generally lovely. When I started with TSB, I couldn’t believe how happy I was. The people I worked with were supportive, respectful and very hardworking. I felt as though I was so lucky, like I had the best job in the world. I didn’t mind working longer hours. Then new senior management were brought in....
Cons
No longer allowed to show any individuality, if it wasn’t on a job card you are not allowed to do it without HoF approval, as a manager I found this utterly ridiculous. I have seen numerous negative interactions between SM/HoF and their staff (I even escalated through HR in one case). Undermining and very demoralising. I left when I did before I was on my SM’s “hit list”. Several had already resigned because they couldn’t take the talking down to, the constant requirement to justify every moment you spend in work, the total removal of any ownership/control, lack of respect etc.