Employee Review

  1. 5.0
    Current Employee, more than 3 years

    Strong growth opportunities

    Sep 4, 2021 - Manager II, Sales Service Delivery in Melbourne, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Financial stability Growth Incredible insight to the best business practices in the world

    Cons

    Salary may be too low

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    TTEC Response

    Senior Specialist Social Media Marketing

    Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

  1. 5.0
    Current Employee, more than 1 year

    Excellent company

    Oct 15, 2021 - Customer Service Representative in Lovilia, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    These folks take cars of their people. When times got tough, they were tough for everyone, not just the hourly employees.

    Cons

    Not a lot of choice when it comes to shift times to start. Must be very flexible on scheduling.

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  2. 2.0
    Former Employee

    This place is the actual worst.

    Sep 29, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from Home, I guess.

    Cons

    Trainers not effective, entire training classes have walked out. There was a class-action lawsuit started in 2018 against them, where they wronged new hires and some of the older TTEC members. If you have a pay discrepancy and are using their device good luck, I had to submit a ticket. It said I had to go through company computer. The site demanded for a photo to be uploaded with it. Device didn't allow photos to be saved or uploaded on the work side. My entire training class was hit with Colorado state tax. I lived in Texas. They lived in Florida. we did not have state taxes. It took me a month and a half to see my first check when others were paid. I lost my electricity and was told I'd be fired for it. Fantastic. They returned my state Taxes that were removed before I saw my first check. I was asked in the first week if there were any exceptions necessary to mandatory training. I needed to speak with my prosecutor and the victim's counselor. Others were allowed days off. An hour off was not acceptable. What a joke

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    4 people found this review helpful

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