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TTEC

Engaged Employer

TTEC

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Employee Review

  1. 5.0
    Current Employee, more than 3 years

    The BEST place to work!

    Aug 4, 2022 - Senior Supervisor in Jonesboro, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    TTEC is a company that genuinely cares about all of their employees. TTEC does everything possible to make sure that all employees are safe, healthy and have all tools necessary to complete their jobs. When we have temporary positions, we do everything possible to find a new placement once the current project has ended. Promoting from within is a huge part of our company. TTEC has values that we live by on a daily basis and it makes our working environment awesome. Working for TTEC has been one of the best career decisions that I have made.

    Cons

    I honestly cannot think of a con.

    Continue reading
    4 people found this review helpful

    TTEC Response

    Social Media EMEA- Lead Specialist, TA Marketing and Communications

    Thank you! It's great to hear when a team member enjoys the experience of their work location.

  1. 5.0
    Current Employee

    Positive Work Environment

    Aug 9, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people with a focus on service

    Cons

    Higher positions can be limited depending on the program

    Be the first to find this review helpful

    TTEC Response

    We are happy to know that you are happy at TTEC! We acknowledge the importance of working in a welcoming environment.

  2. 4.0
    Current Employee, more than 1 year

    Good job for 1-3 years

    Aug 18, 2022 - Customer Service Representative in Englewood, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Work from home *Company provides equipment *pretty good pay *PTO and Wellness time *Holiday Pay * Benefits are really good (life insurance, critical illness, AD&D

    Cons

    I really enjoyed my job for the first year but all the changes and inconsistencies got to me. If your equipment is down for any reason (internet power) and it’s not a system issue your not getting paid sorry! (the vpn randomly disconnects from even the most reliable internet connection and that’s your fault btw, cuz of course it has to be your internet) everything is scripted, and this changes constantly smh. You can take it as a positive if your lazy and weak minded but for me it’s impersonal and speaking from experience and literal conversations with real clients and customers ppl get sick of dealing with robots and yes men and want honestly, empathy, genuine human connection and to be heard. I wish I could help more I feel helpless a lot and ppl are really in bad situations and need help a lot if the time. Average handle times are impossible if your hitting their goals here no way you are doing a good job you hit a script 5 pages long and 340 seconds to get it all in and check everything document and do it all right the Quality scoring us damn near impossible as well they WILL find something wrong be it tone dead air there is always something. Don’t know who does what or what us going on half the time it’s a situation where you may want to actually help but you can’t you don’t have the ability or knowledge you only got your scripts and stray from that and your getting points off I promise

    7 people found this review helpful

    TTEC Response

    Your concerns are important to us. Thank you for taking the time to share it with us.

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TTEC Careers

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Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by our core...More

  • Work Family
  • Career Paths
  • Work From Home
  • Veterans
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

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TTEC photo of: Celebrating Hispanic Heritage Month
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TTEC photo of: 2nd Harvest Food Bank
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