TWIA - Supportive workplace, excellent benefits, room to grow | Glassdoor
  1. Helpful (2)

    "Supportive workplace, excellent benefits, room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent Services Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TWIA full-time for less than a year

    Pros

    The benefits are awesome! Relaxed work environment. Everyone is kind and supportive. A lot of room to keep learning and move upward in the company. Manager wants to make your job easier and prep you to succeed. Training is one-on-one with experienced coworkers. General company atmosphere is dedicated to providing excellent customer service and doing right by the customers.

    Cons

    Working with a lot of old systems. Enormous room for human error that continually cycles back to whoever is on the phones. Training is not standardized. There is extremely little helpful documentation on the backend to help people do their jobs.

    Advice to Management

    Having internal documentation for department-specific policies and processes would be extremely helpful. My coworkers are MORE than happy to answer any questions I have, which is awesome. However I could spend less time interrupting them if there was something to refer to that would actually answer the questions I have.

    TWIA2018-09-14

    TWIA Response

    September 26, 2018Talent Acquisition Specialist

    Thank you for highlighting our benefits and culture of the Association -- we set customers as our priority. We appreciate your review and will take note of the feedback for training too. We are in progress of implementing a new system, which will take us out of old systems into a ...

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Other Employee Reviews

  1. "Bubba Heaven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Build and Release Engineer in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TWIA for less than a year

    Pros

    Most of the people there are nice and competent, but very few mentor-quality folks in the IT group. They compensate below market but claim to make it up in benefits and awards, YMMV.

    Cons

    IT management is short-sighted and territorial. Productivity is measured by tickets and schedules, not by value or problems averted. Many people are called on-duty outside of normal hours for deployments on a regular basis several times a month, and nobody questions the need. Want to work remote? You'd better be teacher's pet. I've worked many years in Austin's tech scene, and never had a mandated dress code before... this place.

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    Advice to Management

    Look beyond the latest quarterly audit, legislative session, or news story, and work like a business.

    TWIA2019-08-12
  2. Helpful (7)

    "Dysfunctional, negative and untrustworthy culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TWIA full-time

    Pros

    Health Insurance, Pension and 401k match

    Cons

    If you are ambitious, collaborative, want a positive atmosphere or are experienced enough to know what normal vs. dysfunctional is you will eventually want to leave. The harder you work the more you will be over allocated across multiple projects and you will have to constantly explain and/or defend yourself every step of the way. The expected trend continues as another good employee announced they will be leaving... the organization. Dealing with project processes that are inconsistent, constantly changing or make no sense but you must follow, EXTREME micromanagement/improper control makes your job unnecessarily painful. We’ve been through two talented PMO Directors who thought they could do their job to direct and implement a modern, truthful, serving PMO group and address staff issues but they didn’t last long going against the CIO’s way of doing things. Somehow out of that and more, the only change that was made was to not refill that position but create a different but similar role outside of IT while leaving all the PM’s in IT without a real manager to lead them. We are a very small organization so this will only lead to more project handling processes and conflicts between the two department leaders and leave employees dealing with even more tension and frustration. Feedback is dismissed and eventually turned around on you so most people feel there is no point in saying anything anymore. The only message people are hearing from the top is – we aren’t going to slow down, keep making it happen without asking for anything more and stop complaining. Without taking the proper time to understand the full view of projects and resources or to plan them appropriately, with no consideration of lessons learned and no acknowledgement of employee burnout our leaders march us right into repeating the EXACT same mistakes. There is no genuine care or desire to understand what employees have to deal with day to day. Managers can’t do anything but apply more pressure on their employees.

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    Advice to Management

    You have lost employee trust. You need to stop sweeping all the problems under the carpet and take some serious action to fix all the damage you have allowed to ruin the culture here. You can’t keep doing the same thing over and over and think the talented employees are going to stick around.

    TWIA2019-02-10

    TWIA Response

    February 21, 2019Talent Acquisition Specialist

    We want to acknowledge the frustration you experienced as our organization has gone through challenges and growing pains in service of our goal to continuously improve our operations. Our recent software upgrade was a massive, multi-year project, and -- due to the hard work and talent ...

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