TWIA - There goes another one | Glassdoor
  1. Helpful (5)

    "There goes another one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TWIA full-time for more than 5 years

    Pros

    Employees support each other Good benefits Good location

    Cons

    Found out today another good employee is leaving because of bad management. The CIO has run off two PMO Directors now, several good IT managers and lots of really good employees have left. The environment of the IT department needs to change and that starts at the top. Several employees who didn't leave the company were lucky enough to move over to the business side so they can be treated with respect and have... a life outside of work. There are many others ready to leave.

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    Advice to Management

    A lot of people are frustrated and negative survey results are being ignored. How many more people have to leave before you deal with the real problem?

    TWIA2018-10-11

    TWIA Response

    October 24, 2018Director of HR

    Thank you for writing. It takes courage to give candid feedback like this. Having been with us for more than five years, I can only assume you know how much our employees mean to each other and the Association. While I can’t go into detail, what I can tell you is that we hear you. ...

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Other Employee Reviews

  1. Helpful (2)

    "Supportive workplace, excellent benefits, room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent Services Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TWIA full-time for less than a year

    Pros

    The benefits are awesome! Relaxed work environment. Everyone is kind and supportive. A lot of room to keep learning and move upward in the company. Manager wants to make your job easier and prep you to succeed. Training is one-on-one with experienced coworkers. General company atmosphere is dedicated to providing excellent customer service and doing right by the customers.

    Cons

    Working with a lot of old systems. Enormous room for human error that continually cycles back to whoever is on the phones. Training is not standardized. There is extremely little helpful documentation on the backend to help people do their jobs.

    Advice to Management

    Having internal documentation for department-specific policies and processes would be extremely helpful. My coworkers are MORE than happy to answer any questions I have, which is awesome. However I could spend less time interrupting them if there was something to refer to that would actually answer the questions I have.

    TWIA2018-09-14

    TWIA Response

    September 26, 2018Talent Acquisition Specialist

    Thank you for highlighting our benefits and culture of the Association -- we set customers as our priority. We appreciate your review and will take note of the feedback for training too. We are in progress of implementing a new system, which will take us out of old systems into a ...

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  2. "Bubba Heaven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Build and Release Engineer in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TWIA for less than a year

    Pros

    Most of the people there are nice and competent, but very few mentor-quality folks in the IT group. They compensate below market but claim to make it up in benefits and awards, YMMV.

    Cons

    IT management is short-sighted and territorial. Productivity is measured by tickets and schedules, not by value or problems averted. Many people are called on-duty outside of normal hours for deployments on a regular basis several times a month, and nobody questions the need. Want to work remote? You'd better be teacher's pet. I've worked many years in Austin's tech scene, and never had a mandated dress code before... this place.

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    Advice to Management

    Look beyond the latest quarterly audit, legislative session, or news story, and work like a business.

    TWIA2019-08-12

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