TWIA - Okay, needs to decide what they want to be | Glassdoor
  1. Helpful (2)

    "Okay, needs to decide what they want to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TWIA full-time for more than 3 years

    Pros

    Good benefits, interesting work, nice mission

    Cons

    Some managers need to learn how to respect their employees and communicate better.

    Advice to Management

    Don't ignore the "stuff" going on in IT. It is damaging the entire Association. You do engagement surveys for a reason, don't ignore the comments.

    TWIA2018-10-14

    TWIA Response

    October 24, 2018Director of HR

    Thank you for writing. We appreciate the balanced review and your mentioning the good benefits, interesting work, and nice mission. It is rare and rewarding to do work that actually helps people and is not all about the bottom line. As for some managers needing to act with more respect ...

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Other Employee Reviews

  1. Helpful (2)

    "Supportive workplace, excellent benefits, room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent Services Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TWIA full-time for less than a year

    Pros

    The benefits are awesome! Relaxed work environment. Everyone is kind and supportive. A lot of room to keep learning and move upward in the company. Manager wants to make your job easier and prep you to succeed. Training is one-on-one with experienced coworkers. General company atmosphere is dedicated to providing excellent customer service and doing right by the customers.

    Cons

    Working with a lot of old systems. Enormous room for human error that continually cycles back to whoever is on the phones. Training is not standardized. There is extremely little helpful documentation on the backend to help people do their jobs.

    Advice to Management

    Having internal documentation for department-specific policies and processes would be extremely helpful. My coworkers are MORE than happy to answer any questions I have, which is awesome. However I could spend less time interrupting them if there was something to refer to that would actually answer the questions I have.

    TWIA2018-09-14

    TWIA Response

    September 26, 2018Talent Acquisition Specialist

    Thank you for highlighting our benefits and culture of the Association -- we set customers as our priority. We appreciate your review and will take note of the feedback for training too. We are in progress of implementing a new system, which will take us out of old systems into a ...

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  2. "Bubba Heaven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Build and Release Engineer in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TWIA for less than a year

    Pros

    Most of the people there are nice and competent, but very few mentor-quality folks in the IT group. They compensate below market but claim to make it up in benefits and awards, YMMV.

    Cons

    IT management is short-sighted and territorial. Productivity is measured by tickets and schedules, not by value or problems averted. Many people are called on-duty outside of normal hours for deployments on a regular basis several times a month, and nobody questions the need. Want to work remote? You'd better be teacher's pet. I've worked many years in Austin's tech scene, and never had a mandated dress code before... this place.

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    Advice to Management

    Look beyond the latest quarterly audit, legislative session, or news story, and work like a business.

    TWIA2019-08-12

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