Some really great people... but avoid if you don't want to damage your mental health! - Anonymous employee Talkdesk Employee Review

2.0
May 21, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some really great people at junior and mid senior levels just trying to get on in their careers - Strong, reliable product and fast innovation - The company is growing fast and closing big deals... potential high upside on the stock options (if you negotiate well enough to receive any)

Cons

Nearly all of the negative reviews on here are unfortunately correct. The company has a huge problem with politics for only 1k employees... you will be rewarded for sucking up to leadership rather than how hard you work or how dedicated you are. The leadership will use any opportunity they get to save cash and not pay employees, suppliers and partners. The targets are extremely unrealistic, leading to very low morale across most teams... if you don't hit the targets you're threatened... if you do hit the targets you're expected to hit even higher targets with no support. The average tenure is still about 1.2 years - most people realise after about 6 months that they've been sold a fantasy.

Explore other reviews about Talkdesk

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company. Moving in the right direction with Agentic platform

Cons

Not that I can think of

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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