Aug 1, 2019
TapMango Response
6yIt's unfortunate to see someone have an overall negative experience, and we wish you all the best in your next role. Here is our perspective;
1. Training and coaching- we have a sales training course and coaching style that we have been enhancing for the last 7 years, and it helped over 60 TapMango professionals, including members from your hiring class, hit and exceed targets every day. While we are always asking for feedback to improve training, we also ask that everyone takes personal responsibility to make the most out of training and take personal responsibility to show results from these resources, which our team is excellent at doing.
2. Sell without selling- it's true, we don't want our team to be salesy or pushy, ever. Our customers deserve a stress free experience when learning about TapMango and we have always achieved our sales goals without getting "salesy" as we call it. Once honing that style, our team really loves that style and never want to go back.
3. Confusing product- we are sorry to hear you found the product confusing. It is robust with many moving parts, but it's extremely easy to use and work with- we are very proud of what our software has to offer.
4. Favoritism- The TapMango team is filled with extremely tight friendships, and that is why we are careful that we don't let those friendships dictate any promotion or opportunity. The vast majority of our hires are not from inside connections, and we always measure promotions against objective numbers, kpi's, and get everyone's buy in to ensure objective treatment for everybody. We have every reason to want everyone to succeed, and if we displayed favoritism, it would be a terrible business decision, and a bad moral decision.
5. Our managers and team leads deserve more credit.. They have successfully trained and grew over 60 employees who are doing excellent work every day, and many who have been with TapMango since the very beginning.