Teavana - Thank God we're a franchise. | Glassdoor
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There are newer employer reviews for Teavana

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Helpful (5)

"Thank God we're a franchise."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate/Teaologist in Columbia, MD
Current Employee - Sales Associate/Teaologist in Columbia, MD
Recommends
Positive Outlook

I have been working at Teavana part-time (More than a year)

Pros

Without the sales pressure that the corporate branches get dealt, this is a wonderful place to work. Our store doesn't have to work with regional managers or corporate training at all. We are taught (by each other) to appreciate the history, quality and beauty of tea, and genuinely try to help others embrace it, or at least use it to improve their health in small steps. The store owners let us govern ourselves, and we're fine with that. The hiring process is rigorous, with all employees giving input on which candidates (we often see them when they come in to apply or check on their status) are or are not fit for the job. All of us deeply love and respect tea, and we try to hire only people in whom we see that potential. Overall, this location - a franchise, one of two left in the entire company - is a laid-back store, without the daily pressure of meeting an unrealistic sales goal. With good merchandise and pleasant salespeople, it just happens on its own. Our discount is 50% on drinks (off the clock), 40% on loose tea, and 30% on everything else. Drinks are free on the clock. We get to wear what we want as long as it's appropriate, and we're close enough with the general manager that hours are flexible and plentiful. Being a part of this single franchise location is a dream.

Cons

Any and all corporate ties our store holds are awful. Dealing with shipments is a huge pain (they even get shipped to the store owners' house sometimes), and we're always the last to hear about corporate news. There is regular workplace stress, as sales in teas are rising and sales in teaware are in decline, so profits are kind of skewed. More people want to buy loose teas for their health than they do an expensive pot to brew in, and adjusting to that curve is difficult. With the kind of expansion this company is looking to make, maintaining high quality product is a serious concern and a difficulty - we used to sell fine cast iron and bone china sets, the real deal. Now we sell more imitation-china sets (made with dangerously thin 'soft' ceramic, instead of the 'hard' ceramic of bone). Product quality is definitely in decline across the board to accomodate more locations. It's not good.

Advice to Management

To CORPORATE: stop with the pushy sales! Please! Customers are much happier when they're given a genuine choice of product and told the absolute truth about it. They're more likely to buy a high-quality product over a lower quality one if you can honestly tell them, "this one is better," or if you can seem genuinely interested in finding the best product match for their needs. That does not mean overexaggeration or constant upselling. That act is transparent, and any savvy customer can tell they're being essentially dehumanized. Nearly every negative review of this company has been based on a seriously unpleasant experience with a salesperson. Silver Needle is not the rarest tea in the world by far, as a corporate-trained salesperson will boast - but Teavana's cut is one of the youngest and purest available, especially in such bulk. Sales should be based on THAT kind of point. They should be more centered around where the tea comes from and how it's produced, which is the true beauty of it. Salespeople should know everything about the tea, right down to the esteemed plantation on which it's grown. The training process really, really, really needs to change - most of my happiness comes from being allowed to tell a customer the truth about their tea of choice.

Other Employee Reviews for Teavana

  1. Helpful (1)

    "Fun job for people NOT in need of money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate/Teaologist in Charlotte, NC
    Current Employee - Sales Associate/Teaologist in Charlotte, NC
    Recommends
    Neutral Outlook

    I have been working at Teavana part-time (Less than a year)

    Pros

    free tea
    weekly pay
    fun environment

    Teavana can be a very fun place to work as many of the people that work there are just really cool people, and you have the advantage of drinking free tea all day (which really comes in handy when you are stressed, tired, or hungry). They also sometimes give you free stuff which is really cool and I have lucked out by getting an AMAZING manager! I haven't worked here too long (about 3 months), but I have heard about rumblings of parties and such things if we meet sales goals which is really a great incentive to meet those goals.

    Cons

    hours are hard to come by and are not steady
    Training can be way too time consuming.

    Let me start off by saying that I am a college student who took this job hoping to make a couple of bucks before school started. This however did not happen. I was told that there was a 3 week training period which already seemed very long to me but there is A LOT to learn. Through this process, you work approximately 5 hours a week. My training, however, seemed to last about 5 or 6 weeks. I figured my hours would pick up after training but I am only working 1 day a week and have yet to see a check over $50. So be weary if you actually have bills to pay.

    Advice to Management

    Hours based simply on how much you sell is quite unfair considering the fact that some days are MUCH slower than others.


  2. "There is always something to do, no down time at this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tucson, AZ
    Current Employee - Store Manager in Tucson, AZ
    Positive Outlook

    I have been working at Teavana full-time (More than a year)

    Pros

    If you like to be busy, love to talk to customers all day lone this is the position for you ! The general manager is responsible for their own personal sales as well as store sales, and you are rewarded fairly.

    Cons

    Little time to train staff. Staff does not always responded to copy the manager approach of training. Staff turn over is higher than expected do to intense training system. This is not the job for people who have insecurities.


There are newer employer reviews for Teavana
There are newer employer reviews for Teavana

See Most Recent

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