Teavana - Not a fan | Glassdoor
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There are newer employer reviews for Teavana

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Helpful (1)

"Not a fan"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate
Current Employee - Sales Associate
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Teavana part-time (Less than a year)

Pros

40% discount (which is getting ridiculous to 30... ugh)
Get to try lots of different tea
Co-workers are mostly friendly and cool

Cons

Selling tactics are ridiculously pushy and not sincere in the least.
Pressure from upper management policies stresses everyone out when trying to make goals.
Sampling... people don't like us offering them sugary tea. If they want it, they'll try it on their own will.

Advice to Management

Focus more on what the customer actually wants... pushing them to buy stuff they don't need will only make them avoid the store in the future. You should want to build your customer base not just sell them a bunch of stuff only for them to be dissatisfied and not want to come back!

Other Employee Reviews for Teavana

  1. "great for a while"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Calgary, AB (Canada)
    Current Employee - Team Member in Calgary, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Teavana part-time (Less than a year)

    Pros

    40% off
    free drinks
    often very cool co-workers

    Cons

    pay is insulting especially with all your expected to do,
    you get graded weekly and only bonus upon 2% of your monthly sales if you maintain an A average for that month which is often near impossible. if your sales arent good enough theyll cut your hours.
    the training manual is the size of a phone book and is ripe with inaccuracies and contradictions.

    Advice to Management

    get off your high horse and start providing your store level employees with decent pay. i often talk with my gm and i know that even your mangers are paid very little but are treated with high expectations
    also ive recently noticed that your taking away alot of single origin teas to make room for fruity flavored teas and herbal teas which is extremely aggravating


  2. Helpful (1)

    "Miserable, REFRAIN FROM WORKING OR SHOPPING HERE AT ALL COSTS!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Calgary, AB (Canada)
    Current Employee - Sales Associate in Calgary, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Teavana part-time (Less than a year)

    Pros

    -40% of ALL Merchandise and Tea
    -Free Tea while working

    Cons

    Where to begin...here are a few:
    -Management that has NO people skills, they just want us to be pushy to customers in order to get more money in THEIR pocket. This goes for Manager, Regional Manager, Assistant Manager, Team Leaders...
    -Lying to customers in order to try and get customers to buy overpriced tea and poor quality merchandise.
    -Measly commission (2%)...only if you sell over $100 an hour of goods.
    -Get rated every week on your sales performance, and if poor you get fired...no questions.

    Advice to Management

    Hopefully you will take advise from Starbucks to clean up your act...oh and sampling does NOTHING! It just frustrates and annoys customers. It is BS!

There are newer employer reviews for Teavana
There are newer employer reviews for Teavana

See Most Recent

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