Teavana - If you have no goals, ambition, or intelligence - this job is for you. | Glassdoor
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There are newer employer reviews for Teavana

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"If you have no goals, ambition, or intelligence - this job is for you."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Gainesville, FL
Current Employee - Sales Associate in Gainesville, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Teavana part-time (More than a year)

Pros

Free beverages on the clock and the 30% discount is the only perk about working at Teavana.

Cons

Teavana promises upward mobility within the company, but in reality it is a dead end job with low pay and extremely high expectations. (For example, despite being one of the strongest sellers in the store, I have never received a raise. I am expected to be available at random times and days of the week - no set schedule. If you are sick, you need a doctors note to excuse your absence.) If you have a shred of intelligence, the mind-numbing sales process will drive you crazy. You will be trained to recite a sales script and expected to stick to that script regardless of what the customer wants or needs. As a result, you will say the EXACT SAME THING over and over again and experience hostility from customers who simply want to enjoy their shopping experience without a hard sell for something they do not want or need. They brag about 'benefits' - dont buy it, it doesnt cover ANYTHING if you are not a manager. It would be cheaper to pay out of pocket for the services covered than pay the monthly premium. The bonus structure enables managers to bonus on a routine basis while associates seldom, if ever bonus. (In a year and a half, not one associate has bonused at my store.) This prompts the manager to blame everyone for lackluster sales and force the recitation of the sales script over and over as 'training.' For near minimum wages, you would be much better off working for a company that has realistic demands for the pay and better working conditions and opportunities for productive employees.

Advice to Management

Corporate needs better oversight on the way each store is managed and provide incentives to retain talent. Great sellers have moved on to other companies because it is too easy to find better opportunities elsewhere. GMs and AM need serious training on human resource management, professionalism, leadership and cultural sensitivity - particularly gender and race. The lack of managerial maturity at my store has been astonishing.

Other Employee Reviews for Teavana

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teavana full-time (More than 3 years)

    Pros

    Great company,good benefits supportive upper management.

    Cons

    Don't change anything and continue to be supportive.

    Advice to Management

    Don't change anything.


  2. Helpful (1)

    "Not great, not terrible, but generally unhappy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Atlanta, GA
    Former Employee - Assistant General Manager in Atlanta, GA
    Doesn't Recommend
    Approves of CEO

    I worked at Teavana full-time (More than 3 years)

    Pros

    *Good product
    *You will learn many sales skills
    *Many locations means if you move you will probably be able to transfer to another store
    *Moving expenses paid for if you are a GM
    *Training process is very complete
    *Potential for limited regional travel
    *Quick promotions

    Cons

    *Low pay
    *Hours are veriable if you are not AGM or higher
    *Company neglects to enforce HR policies
    *HR is a mess. It is hard to get anyone on the phone to help, and often times they do not have the answers.
    *My biggest complaint was upper management's deliberate ignorance when it came to HR violations made by an Area Manager

    Advice to Management

    Pay attention to the turn over rate in specific areas. There are instances of management ignoring HR violations, seemingly because they are inconvenient.

There are newer employer reviews for Teavana
There are newer employer reviews for Teavana

See Most Recent

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