TeleTech - Teletech Is Overall a Good Company to Work For @ Home. | Glassdoor
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Helpful (2)

"Teletech Is Overall a Good Company to Work For @ Home."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - @Home Agent
Current Employee - @Home Agent
Recommends
Approves of CEO

Pros

-employee appreciation and respect (401K, Health & Education Reimbursement programs paid by company, cheap dental/vision/life insurance plans, etc.)
-flexible scheduling for the most part
-lots of support through coaches and team leads who can help you while your on calls and after

Cons

-Too much focus on AHT of calls and not enough care for customers, who in turn will make your life unhappy when they've called 20 times and no one has actually directed their calls right or listened to them. Prepare to be yelled at for this, and just do you best. On the bright side angry customers are few and far between if you actually know how to work in customer service and treat people right.
-Issues with the technology, which has improved (and always does) a great deal, but some things are flawed and seems like their techs want to claim they are not rather than listen to all of the complaints and actually fix anything.
-Not everyone is on board with the information needed. One coach in chat will tell you this is what you do and another day a different coach will say thats wrong, do it this way., Upper management has the same issues as well, but I guess thats kind of normal period.

Advice to Management

Actually fix your tech issues. I know you're excited about the new and upcoming stuff, and it's great that you do try to make things better for us at home employees...but please listen to us when 100s of us say something is not working and fix it..so that we can do our jobs correctly, as well as give the customers a better overall experience.

Other Employee Reviews for TeleTech

  1. Helpful (1)

    "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Representative
    Current Employee - At Home Representative
    No opinion of CEO

    Pros

    work from home
    save on gas

    Cons

    deadend job without preformance raises or any raises after initial one
    critical information not disbursed efficiently
    absolutely no consideration of reps when it comes to scheduling and will change your schedual whenever they want. This includes adding and dropping hours at any time
    you are left with the impression you are a penny a dozen for reps
    Their equipment never fully functions, so not only are the reps left sweating it, the customers also pay the price

    Advice to Management

    In your efforts to save a dime, if you fix your equipment the amount of call backs would greatly drop, and hence the call volume and need to add hours without asking your reps if they can even work the hours you assign to them


  2. "Overworked and underpaid and opportunity for promotion is not likely with this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach
    Current Employee - Coach
    Doesn't Recommend

    Pros

    You can stay from home.

    Cons

    Far too much responsibility and work for the pay offered. They see to it that there is back to back calls by canceling people's shifts and then once they cancel your shift and call volume becomes a problem within the next 30 min they will ask for people to stay late. They will lay you off without any reason or notice no matter how long you have worked there. They do not explain how processes are done, they only tell you what you do wrong. This company is not a place you could build a career at.

    Advice to Management

    Management does not care and it is a waste of breath.


There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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