TeleTech - TeleTech was a wonderful place to work as a telecommute employee. | Glassdoor
There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

Helpful (1)

"TeleTech was a wonderful place to work as a telecommute employee."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Option Attendant in Englewood, CO
Former Employee - Call Option Attendant in Englewood, CO
Recommends
Negative Outlook
No opinion of CEO

I worked at TeleTech part-time (More than a year)

Pros

TeleTech had good rewards for the employees, but more on a who have the most years and experience . In my opinion , I like working with this company.

Cons

I can't agree with they rate your proformance policy. shift bitting was also something I disagree with.

Advice to Management

Management , let employees commit to one shift and not switch shift every couple months. It wolud not be resonable for most of the employees home life with children or elderly parents.

Other Employee Reviews for TeleTech

  1. "Odd Company that expects a lot for too little"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enhanced Customer Support Representative in Denver, CO
    Former Employee - Enhanced Customer Support Representative in Denver, CO
    Recommends
    Neutral Outlook

    I worked at TeleTech part-time (More than a year)

    Pros

    work at home, and very nice people to work with

    Cons

    changing too much before getting things working and expected a lot from you for not so much in return, and tech never took responsibility for anything that went wrong.

    Advice to Management

    get things working good first before changing to something new


  2. Helpful (1)

    "Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Line Agent in Springfield, MO
    Former Employee - Front Line Agent in Springfield, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at TeleTech full-time (More than a year)

    Pros

    Benefits are good.
    They train you for everything.
    Support and Management are always close by
    Variety of shifts available to work.

    Cons

    Company is run on metrics and the only metric that matters is sales
    No raises (ever)
    Rebidding shifts can cause strife if you have a family and your schedule suddenly changes.
    Company motivates with fear. Do good at sales nothing else matters, excel at customer service and youll be scared of losing your job every month

    Advice to Management

    Balance out the metrics instead of it being 90% sales and 10% everything else. You lose allot of great employees because of the lack of perceived value for Services focused employees.


There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

Work at TeleTech? Share Your Experiences

TeleTech
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or