TeleTech - Very good for experience but lacked in training | Glassdoor
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There are newer employer reviews for TeleTech

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"Very good for experience but lacked in training"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Technical Support Representative in San Fernando, Pampanga (Philippines)
Former Contractor - Technical Support Representative in San Fernando, Pampanga (Philippines)
Recommends
Neutral Outlook
No opinion of CEO

I worked at TeleTech as a contractor (Less than a year)

Pros

Fun environment and very good for experience, especially communication skills. There were also very good opportunities for career growth as they constantly pick outstanding agents and promote them either as Lead Agent, or Trainer.

Cons

Very short training period for agents, which could result in undesirable outcomes during nesting period.

Advice to Management

Increase duration of training to better prepare the agents. And, if feasible, one-on-one sessions to prepare the agents for nesting would be nice.

Other Employee Reviews for TeleTech

  1. "It's a very fulfilling experience, so far."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends

    I have been working at TeleTech full-time (More than a year)

    Pros

    It is a very convenient place to work.

    Cons

    So far for me, there is none.


  2. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Orillia, ON (Canada)
    Former Employee - Customer Services Representative in Orillia, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech full-time (More than 5 years)

    Pros

    Feel part of a team.

    Cons

    Rotating shifts every few months

There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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