TeleTech - Good challenging job, Not always fair standards. | Glassdoor
There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

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"Good challenging job, Not always fair standards."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Kalispell, MT
Current Employee - Customer Service Representative in Kalispell, MT
Recommends
Neutral Outlook
No opinion of CEO

I have been working at TeleTech full-time (More than a year)

Pros

Good wages. good sick policy, and even paid days off. raises if you have perfect attendance, good stats, and even bonus's if you are in the top %. also lots of opportunities for overtime. Supposedly opportunities to move around and out of the country. lots of training time. small "teams" of up to 30 people, led by 1 main manager. they have people wandering around to answer questions, but sometimes it does take a while to get your question answered. job sometimes offers health screenings, blood donation time. and sometimes has resteraunts come in and cater(you still have to buy the food). "parties" for good job.

Cons

Not always willing to work with your schedule.there are stats such as call time, transfer rate, money refund rate, and selling rate that after a few months on the job you really have to adhere to strongly. men with deeper voices do better on the phones, as their voices customers are less likely to argue with. girls(like myself) with higher pitch voices sound unsure, and customers question you more, raising bad stats. things are A:WAYS changing. Lots of yelling customers.
you have to be REALLY good to move up.

Advice to Management

you guys are doing good.

Other Employee Reviews for TeleTech

  1. Helpful (5)

    "Mediocre management politicians. Lot to improve in cultural diversity and fair opportunity aspects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Englewood, CO
    Former Employee - IT Manager in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TeleTech full-time (More than 5 years)

    Pros

    Standards and expectations are mediocre (except for in pleasing the bosses). This makes life easy if you treat it just as time spent for a paycheck.

    If you are good at corporate politics with minimal ethics, you can thrive here and make a decent living.

    Not much competition in quality of work or innovation (those are not the criteria in going up the ladder anyways)

    Cons

    Unpredictable lay off hurricanes many times a year (has been happening more often in the last 2 years) whenever the executive management fails to further impress the Wallstreet.

    Current IT leadership is letting the business down. They are mostly a combination of a few bureaucratic politicians survived in the company for a number of years AND a new flock of cost cutters (read lay offers) recently got hired who approaches everything with a shotgun because they do not have a clue on how to analyze the challenges and efficiently solve and innovate.

    No pay hikes or bonuses to the employees doing the heavy lifting - norm is to let them leave and hire new employees for higher pay.
    Promotions are mostly based on the 'likability to mid and senior level management' criteria - hard for a diverse cultural background to fit the bill (given the demographics of the current senior and mid level management).

    Advice to Management

    TeleTech's IT need more attention from the executive management and budgets to go with that - but not with the current IT leadership and their clueless plans (they dont have enough IT or management experience or knowledge to run a strategic IT to support business and innovate to give business an edge).
    Cost-cutters are good short term scavengers, but not good long term strategic managers. They have managed to bring down employee morale to all-time lows. If this is not translating to the health of the business and the value of the company, then that has to be a miracle that works against the lows of nature.


  2. "Overall Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Denver, CO
    Former Employee - Trainer in Denver, CO
    Recommends
    No opinion of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    Flexible Schedules, Team Environment, On-Site Employee Development

    Cons

    Trainers were often required to travel out of state for lengthy periods of time (over two weeks). Travel home during these assignments was an employee cost rather than paid for by the employer.

There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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