TeleTech - Teletech is probably the best place to work in Springfield (for an hourly wage that is) | Glassdoor
There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

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Helpful (1)

"Teletech is probably the best place to work in Springfield (for an hourly wage that is)"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Springfield, MO
Former Employee - Customer Service Representative in Springfield, MO
Recommends
Positive Outlook
No opinion of CEO

I worked at TeleTech full-time (More than a year)

Pros

The building is really nice with in-house restaurant, computer cafe and even a gaming room. The staff is professional and courteous, organized and ready to help. You can expect job stability and great training, and there is no pressure to sell anything with the USAA campaign. There is a flex pay program that allows the people who are top performers (really just the people who work the most hours) to make extra money.

Cons

If you are late during training they really will write you up no matter what the reason was. The pay is not enough to live on.

Advice to Management

Offer more incentives for the deposits people too. People won't perform as well as they are capable of unless you give them an incentive to do so. I think you would have more loyal employees if there were better incentives. The stack rankings can be a little unfair so a lot of time top agents aren't the ones getting the flex pay

Other Employee Reviews for TeleTech

  1. "Overall the company is ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TeleTech full-time (More than 10 years)

    Pros

    wellness program, some recognition for employees, activities

    Cons

    must be in top tier to get any type of bonus
    never sure about when there will be cutbacks


  2. "work at teletech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teletech @ Home
    Current Employee - Teletech @ Home
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech part-time (More than a year)

    Pros

    people that you work with are helpful, will assist you, you can ask for more or less hours as needed, competitive, bonuses are available

    Cons

    you must have internet 100% of the time, if its down then your scores go down.

    Advice to Management

    i have had a great experience with teletech.

There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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