TeleTech - Great Bpo | Glassdoor
There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

"Great Bpo"

Star Star Star Star Star
Former Employee - Executive Director in Denver, CO
Former Employee - Executive Director in Denver, CO
Recommends
Positive Outlook

I worked at TeleTech full-time (More than 5 years)

Pros

Advancement, great customers, great technology

Cons

Can't think of any cons

Other Employee Reviews for TeleTech

  1. Helpful (1)

    "Average pay but Demanding customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Louis, MO
    Current Employee - Customer Service Representative in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech part-time (More than a year)

    Pros

    This job was flexible, hours are short.

    Cons

    This is my 3rd year working at home and I got hired by Teletech.com. This job duty was to answers phones for various companies. I worked for BestBuy.com. I got alot of irate customers mad about miscommunication or complainting about BestBuy.

    Advice to Management

    pay more


  2. "Very unorganized, and bad communication (I work @HOME)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Maintenance Representative in Atlanta, GA
    Current Employee - Account Maintenance Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech part-time (More than a year)

    Pros

    It is like a "family" work environment (if you're into that); some of the "upper" management are friendly/helpful/professional; opportunities to work in many different areas (though they are rarely permanent)

    Cons

    They will employ non-qualified people to do jobs at which they're clearly no comfortable or have any experience. Like, the people who are supposed to help in the main room with calls; some of them have no clue what they're talking about and will just leave you hanging when you have a question. So, if you can't figure it out on your own, you are SOL. Some of the Team Leads and supervisors are very rude/unprofessional, and no one responds to emails. And they are very good at changing things up, last minute. If you apply for a morning shift, they WILL schedule for a shift smack dead in the middle of the day.

    Advice to Management

    Put some more qualified people in charge,

There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

Work at TeleTech? Share Your Experiences

TeleTech
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or