TeleTech - Nightmare | Glassdoor
There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

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Helpful (3)

"Nightmare"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Post Purchase Support Agent in Orlando, FL
Current Employee - Post Purchase Support Agent in Orlando, FL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at TeleTech part-time (Less than a year)

Pros

working from home & dont need a phone line

Cons

training is so inefficient as to be a joke. I've worked at 4 calls centers, this is by far the WORST training I have EVER received, it's a joke. Who doesn't let you touch the systems till you start taking calls!! No samples to work, just pages and pages of text to read, most of the system where down on and off, the trainer talked at us, thats not training, thats lecturing, no one learns that way. my trainer snapped at the class because there was so many questions, because no on understood anything, it was unproffesional and left a bad taste in my mouth, we skipped covering materials to keep "on time" with when they needed us on the phones no matter the fact no one knew what they where doing. that is no way to run a business. i see why the turn over is so huge and why the company they support has such a bad reputation for customer service. i wouldnt want to talk to me on the phone. I would not take this job again , the pay is nothing for what they want you to do, 10 days of training to learn to navigate 20 systems for $8 an hour. Looking for another job now.

Advice to Management

you need to overhaul your training program its crap,

Other Employee Reviews for TeleTech

  1. Helpful (3)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Finance in Englewood, CO
    Current Employee - Director of Finance in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    Great cafeteria, wonderful coworkers, underground parking

    Cons

    Mid level and higher mgmt

    Advice to Management

    Leave


  2. Helpful (1)

    "I felt exploited as a commodity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Specialist in Morgantown, WV
    Former Employee - Senior Account Specialist in Morgantown, WV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TeleTech full-time (More than 3 years)

    Pros

    It is not difficult to get a job with Teletech, and if you follow their rules to the 't' it is not difficult to keep that job.

    Cons

    Little room for advancement. While It is true that much of Teletech's upper-level management started out at the bottom, there are not many rungs on the ladder to climb in-between.

    Advice to Management

    Increase wages according to time with company.


There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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