Telefónica - Just Image | Glassdoor
There are newer employer reviews for Telefónica
There are newer employer reviews for Telefónica

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"Just Image"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Researcher in Barcelona (Spain)
Current Employee - Researcher in Barcelona (Spain)
Doesn't Recommend

Pros

Well known name, big multinational

Cons

no real work, just image, innoperative senior leadership

Other Employee Reviews for Telefónica

  1. "Fast paced delivery environment with a focus on getting the Employee Experience right"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England (UK)
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great environment, both in terms of the physical environment but also the atmosphere

    Very positive focus on Customer Service and satisfaction

    The employee experience is genuinely something that they work hard on

    Competitive package and great flexible benefits

    Cons

    Many Line Managers seem to be promoted due to technical abilities or previous experience and don't necessarily have the skills to be great people managers which can impact the employee experience. There is no "induction" for new line managers to help them through this transition

    Limited after work social interaction due to campus location (Slough)

    Some decisions can take too long and normally involve going far up the LM chain - there's not much confidence in the LM's to make proactive decisions, even if the rhetoric says otherwise

    Telefonica own O2 which gives them great financial backing and O2 are positively impacting on Telefonica, however for larger scale projects it can severely impact the pace of decisions.

    Significant stakeholder management is needed at all levels to work around the above two points and also the "politics" of cross functional decisions

    Advice to Management

    Put more focus on Line Manager capability, especially at the point of promotion
    Delegate decision making and empower middle managers. Encourage greater risk taking and don't burn people if they get it wrong initially - the rewards are more likely to be greater than the risks.
    Ensure expectations are realistic on large scale projects where multiple countries are involved - be open and honest with employees on the comms around this as well - they'll understand


  2. "o2 has great teams, great people, poor vision, poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Glasgow, Scotland (UK)
    Current Employee - Branch Manager in Glasgow, Scotland (UK)
    No opinion of CEO

    Pros

    The craic? Honestly, it's the people that make it worthwhile. Also, there is no commission (unusual for sales), but there are incentives and the opportunity to earn vouchers (high street, asda, etc) which can go a long way to suppliment the average wage.

    Cons

    The constant directionless change, and dealing with area and regional managers who have been out of the 'front lines' for so long that they don't actually know what goes on in a store any more, but expect people to be able to maintain the 'same levels as they did' (though presumably without the high levels of fraudulent sales)

    Advice to Management

    Spend a week working in a Cat 3 store in place of the current manager, THEN preach about how to run our day.

There are newer employer reviews for Telefónica
There are newer employer reviews for Telefónica

See Most Recent

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