Telefónica - Great Company, Poor Strategy | Glassdoor
There are newer employer reviews for Telefónica
There are newer employer reviews for Telefónica

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"Great Company, Poor Strategy"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Neutral Outlook
Disapproves of CEO

I worked at Telefónica full-time

Pros

Mission statement, geographical fingerprint, product portfolio, market position, technology, staff are a kind of leading company

Cons

Current HR focus on cut on investments and salaries, so old and skilled staff are push away, while retaining less unexperienced but cheap employees.
Customer care is handed over to cheap 3rd country providers, with no CRM or shared client profile knoledge. Good customers are not take in care, while focusing only on new customers and market penetration

Advice to Management

Re-invest on innovation, not only infrastructure, and retain best staff. Revisit customer care with better CRM

Other Employee Reviews for Telefónica

  1. "Development and Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Since I'm with Telefónica, I have been presented with a lot of opportunities and support. I have the possibility to develop and my colleagues and managers see to it, that the path I chose is made possible.
    In my opinion, it is no wonder, that they won the great place to work award in different countries and score highly worldwide

    Cons

    compared to other companies around here, like Google and Facebook, who offer a great deal of perks, the offer isn't as rich but it is ample and it is a great place to work.


  2. Helpful (1)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (Less than a year)

    Pros

    It is a huge company with millions of dollars to invest in the quality of its products, but it doesn't happen and we can feel the costumer's dissatisfaction with that

    Cons

    The company does not have a carreer plan for its employees, and it is definitely a turn off.

There are newer employer reviews for Telefónica
There are newer employer reviews for Telefónica

See Most Recent

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