Teleperformance - Worst training | Glassdoor
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There are newer employer reviews for Teleperformance

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"Worst training"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Verizon Project in Salt Lake City, UT
Former Employee - Verizon Project in Salt Lake City, UT
Doesn't Recommend
Neutral Outlook

I worked at Teleperformance full-time (Less than a year)

Pros

Casual Dressing, okay pay, good benefits

Cons

not good enough pay, to much to remember in 7 weeks of "training"

Advice to Management

check up on trainers a lot more, we spent most of the time just sitting there and watching tv shows for the last hour and a half every day of training.!!! plus gave out answers while taking the test.

Other Employee Reviews for Teleperformance

  1. Helpful (2)

    "Great starting point. You gain knowledge of how corporations work. High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Albany, GA
    Former Employee - Supervisor in Albany, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Teleperformance full-time (More than 5 years)

    Pros

    Starting pay is decent. Training is minimum wage but once you hit production you are paid $9.25/hour. A supervisor makes approximately $23000/yr before bonus and are salaried employees. Bonuses are about $1000-2000 yearly. Managers and Assistant Call Center Managers are paid about $26,000/yr before bonus and are salaried. Bonuses are about $1000-$3000/yr.

    Based on location, there can be easy advancement opportunity if you are motivated and the client has a range of positions available.

    The hours are typically good. 95% of the employees are scheduled full-time, the rest chose part-time.

    The people you meet along the way are awesome.

    It provides great job experience.

    The work environment is ok, and employees are provided 2 paid 15 minute breaks and one unpaid 30 minute lunch. Supervisors are alloted an hour lunch but are scheduled for an additional 30 minutes.

    The Benefits are ok. Dental, Vision, and Medical insurance are provided. Administrative insurance is better but is only provided to Supervisor and above.

    The Call Center Manager works to provide perks to employees to keep them motivated. Game systems, gift cards, to ipads are given away, on a monthly or bi-monthly basis.

    Cons

    Stress levels are extremely high for everyone. From the agent level to Call Center Manager. This job is guaranteed to bring stress into your life, almost on a daily basis.

    There is a lack of communication in all departments. One head doesn't know what the other head is doing for a week later. By then most agents have been held accountable for a policy they weren't even were aware existed.

    There is a pay cap for agents. It used to be $11/hour but I believe it was taken down to $9.25 unless you advance. Supervisors do not get their annual reviews on time, ever. If they are lucky enough to get one, it may not even result in a pay raise.

    Accountability seems to be the key motivator for this job as any day you come in you are likely to be written up for something. This job is about producing results, not the effort put in. Some people are able to perform great consistently, but not the majority in the Albany area.

    Advice to Management

    Listen to your agents and subordinates and make reasonable adjustments.

    Remove pay caps. That just stupid and doesn't give someone a reason to drive to be better. If someone is paid the same for 3 years why perform anything but at minimum consistency.

    Motivate by being positive. Accountability only works for so long.

    Show your employees you CARE by your actions.


  2. Helpful (2)

    "It's okay for a little bit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Columbus, OH
    Current Employee - Technical Support Agent in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Teleperformance full-time (Less than a year)

    Pros

    paid training, have opportunity to be promoted in 3 months

    Cons

    Working in technical support, the focus should be on fixing the customers problem, its not. Teleperformance has tendency to focus on the little things that an employee is doing wrong on the call, not whether or not they fixed the problem. Plus the training does not prepare you at all!

There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

See Most Recent

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