Teleperformance - Management | Glassdoor
There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

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Helpful (3)

"Management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Agent in Salt Lake City, UT
Former Employee - Agent in Salt Lake City, UT
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Teleperformance full-time (More than 3 years)

Pros

None that I can think of

Cons

Micro manage is the perfect word for this company. In the dept. I worked in the Hispanics were allowed to play with their phones while they worked while others were written up. The rules are the rules all should follow them.

Advice to Management

When employee after employee is fired or removed it's probably time to look at your management team.

Other Employee Reviews for Teleperformance

  1. "It is a nightmare place to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Salt Lake City, UT
    Current Employee - Call Center Agent in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Teleperformance part-time (More than a year)

    Pros

    Only the fellow workers you meet.

    Cons

    Cheap. Cheap. Cheap. Cut corners on management hiring all the way down to toilet paper square counting. It's a disgusting place to work. It's only a matter of time before they have to close because nobody will apply there any more.

    Advice to Management

    Get some more managers who actually KNOW what they are doing.


  2. Helpful (4)

    "This place seemed like a boiler room"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fairborn, OH
    Former Employee - Customer Service Representative in Fairborn, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Teleperformance full-time (Less than a year)

    Pros

    The people you work with, some of the customers you interact with. The free ice machine in the break room, plus the never ending humor that management dishes out as fact.

    Cons

    Hah, that's funny. The Cons, there are thousands of them. This place will basically hire anyone as long as they have a high school diploma and can speak the English language. The computers are broken, management is broken as well. I've never seen an employer that harasses their employees who call off as much as TP. A manager at the Fairborn Ohio location told his employees who had FMLA approved leave that they had to make up their time off. The system they put you on does not allow any After call time to allow the employee to finish up notes, or any other tasks. If you retain the account to finish up notes during the next call, they will consider it fraud and immediately terminate you. There are hundreds of ways to get fired here. The management is out of control, the floor walkers they assign have no real clue what is going on, it is done by popularity contest, not by knowledge of the job or any other factor. The site's management team decided it would be a good idea to put up on the internal TV network a few weeks ago "If you have a job, you come to work. It's in the Bible." When folks who don't believe in the bible complained, it was changed to "Fun fact: If you have a job, you come to work, It's in the Good Book :-)" Another slide they put up "Fun Fact: If you don't come to work, you and we do not get paid." The management team there is so scripted it's not even funny. Discipline is not issued to your face, it is issued through "Communications" inside of their messaging system. The communications they issue lack basic English skills and seem as though they are written else where. Also, the company continually had a "Now Hiring" sign out for so long that the city of Fairborn required them to remove it. They have Job Fairs on a weekly basis due to the morale being so horrible that folks quit without notice. Out of the training class I was in earlier this year they started out with 26, now they're down to 2.

    Advice to Management

    The company is beyond repair. Close the company and try a new line of work, like the exciting fast food industry!


There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

See Most Recent

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