Telstra - It's so painful to see the low hanging fruit but be unable realise even that | Glassdoor
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There are newer employer reviews for Telstra

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"It's so painful to see the low hanging fruit but be unable realise even that"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Disapproves of CEO

Pros

Working with worlds best technology & some of the most talented people I've ever encountered - their passion for the company and their jobs makes the business the success it is

Cons

There is a HUGE gap between the SLT and Operational mgmt. The EDs in TEG are unable to work together as their personal agendas rule. Of the EDs, I can't think of one that has the necessary people and leadership skills to transform the business to meet the SLT goals. David Thodey needs to seriously reconsider his senior bench and throw out the one below that level entirely.

Advice to Management

David Thodey and Paul Geason need to get an accurate and direct line to the rank and file - they need to really understand what's going on in the business and how it's the bureaucracy and pettiness of management that is holding the organisation back. Check your managers' EQ and people skills - most are a vacuum. How can you have inspired and meaningful leadership when you lack leaders?

Other Employee Reviews for Telstra

  1. "No value in personal growth & recognition combined with high school bullies & fights"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Got to work with fantastic people who are around the same age and would be great long time friends socially. You get training sessions on new products

    Cons

    You are treated as if u are replaceable. You have KPi's on everything and cannot do ur job properly if u pass them. They tell u First call resolution BUT only if it's less than their Average Call HAndling TIme! When u Start u get training on products and prices but not on situations and scenarios. The Bonus structure can be met however it's capped and it's currently 3 months behind. If u have a problem with anyone it's very hard to raise the issue as all management are friends and it's perceived that U Are causing the problem. It's too hard to transfer and if u have a personal problem that might need time off or help at work they treat u like ur lying or ur retarded and can't do ur job and will start to pick on u until u end up quiting

    Advice to Management

    Without knowledge employees the business would not succeed . U emphasis on first call resolution but if u want to make ur KPi's finish the call within 20 mins no matter what. There's no growth potential until someone in management quits and there's no cross communication b/w telstra direct and TElstra Licenced stores which in the end makes a bad customer experience


  2. "Overall a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Sydney (Australia)
    Current Employee - Marketing Manager in Sydney (Australia)
    Recommends
    No opinion of CEO

    Pros

    Work life balance and reasonable pay

    Cons

    Average management team and very male dominated

There are newer employer reviews for Telstra
There are newer employer reviews for Telstra

See Most Recent

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