Telstra - Interesting but exhausting, emotionally & physically. Must have ability to 'reset' each day | Glassdoor
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"Interesting but exhausting, emotionally & physically. Must have ability to 'reset' each day"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer First Champion in Perth, Western Australia (Australia)
Former Employee - Customer First Champion in Perth, Western Australia (Australia)
Recommends
Positive Outlook
Approves of CEO

I worked at Telstra full-time (More than a year)

Pros

Interesting, great experience. Paid training & qualification of Cert.3 in Contact Centre from Franklyn Institute. Uncapped bonus structure bases on kpi/metric performance mix of call handling time, core unit sales, secondary unit sales, customer transaction surveys (% of callers who do survey & their score of you)

Cons

Some of the performance metrics aren't fair as they are dependent on customers choosing to do something they may not want to do after being on hold for an hour..like a survey about how nice you were & someimes people talk & talk & talk - but you can't be rude or tell them you have to go, just put up with it.. The pay is a 80/20 split which means you get guaranteed 80% pay each fortnight, and once a month, if you meet your KPI's to a certain level, that will unlock the remaining 20%..so when you for example exceeded your targets by 100%, you will receive 100% of your monthly income, if you get 30%, then you get paid the 20% balance of your salary, plus 10% extra of what you earn in a month (the scorecards are monthly)

Advice to Management

Not sure there.. good luck Telstra

Other Employee Reviews for Telstra

  1. Helpful (1)

    "Good place to learn, bad place to stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre Sales in Melbourne (Australia)
    Former Employee - Pre Sales in Melbourne (Australia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Telstra full-time (More than a year)

    Pros

    Very broad product range and lots of opportunities to be exposed to different technical disciplines. If you want to move disciplines it is easy to transition into a new field.
    Generally good sales management, with the usual individual exceptions.
    Pay is pretty good for the moderate effort and commitment required.

    Cons

    A lot of people who have been there too long and are institutionalised.
    No real return for hard work - the Telstra way is to coast along at a 'pretty good' level, because there is no real incentive to move from 'pretty good' to 'very good'.

    Advice to Management

    A good 'up or out' policy would help clear the place out, but it wouldn't be implemented properly.


  2. "Great Services, Customer First Attitude and Good Culture to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)
    Positive Outlook
    Approves of CEO

    I have been working at Telstra full-time (More than a year)

    Pros

    Culture, range & depth of services, global reach.

    Cons

    Some delays to new services - UC & Cloud

There are newer employer reviews for Telstra
There are newer employer reviews for Telstra

See Most Recent

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