Terranea - Breathtaking views, happy customers, great pay (during summer months)" | Glassdoor
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There are newer employer reviews for Terranea

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"Breathtaking views, happy customers, great pay (during summer months)""

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Server At Nelson's
Former Employee - Server At Nelson's
Recommends

I worked at Terranea part-time (Less than a year)

Pros

Incredible scenery & great discounts on staying at sister resorts. The guests of the resort are happy because they are on vacation, so it makes for pleasant interaction.

Cons

Winters are slow, aside from private functions and the few locals who trickle in, you won't make much money if you work in a restaurant and depend on tips. They don't allow employees to stay at the resort- but your family members can.

Other Employee Reviews for Terranea

  1. "Diamonds in the rough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Positive Outlook

    I have been working at Terranea full-time

    Pros

    -good benefits
    -wonderful location
    -uniforms taken care of so no need to buy work clothes

    Cons

    -not as high class as one would assume
    -they don't follow through with promises
    -they have plenty of bad employees and they aren't reprimanded; the good ones end up leaving because they don't appreciate them.
    -compensation is not fair; they want experience but don't pay for what one is worth

    Advice to Management

    Teach them your standards and enforce them otherwise people get complacent and quality goes down.


  2. Helpful (1)

    "Great money if your willing to break your back for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Palos Verdes, CA
    Former Employee - Anonymous Employee in Rancho Palos Verdes, CA
    Doesn't Recommend

    Pros

    Your co-workers can be amazing and helpful. You build great relationships. During the peak seasons, if your in a position that makes tips, you can make a lot of money. There is always work for those who are willing to pick up shifts because they are always understaffed. I worked there twice because I loved the money and my co-workers, but the stress was too much.

    Cons

    Upper management has no idea what going on on the floor. They really don't care about the employees. Floor supervisors come in through revolving doors and don't last long because expectations are so high. A lot have little experience and have no clue what they are doing. It's basically who ever wants the job. They aren't given any room for input and usually wear down. Some departments allow overtime so you can make money but your going to be working double shift after double shift. If you want to transfer out of a department they will make it tough and punish you for it. Even if you work 40+ hours, if you don't get hired in as full time, you will not get benefits. You will have to push and push for this. If you are full time and change positions, they will take your benefits away. If you ask for a day off, you will either get scheduled no days at all for the week or get scheduled that day plus morning and night to discourage you from asking.

    Advice to Management

    HIre qualified people and put them in the right positions. Take the time to listen to your employees. Stop taking advantage of your hard working employees. Quality employees=Quality service.

There are newer employer reviews for Terranea
There are newer employer reviews for Terranea

See Most Recent

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