Texas Children's Hospital - Help Desk Intern Experience | Glassdoor
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There are newer employer reviews for Texas Children's Hospital

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Helpful (1)

"Help Desk Intern Experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Intern - Help Desk Intern in Houston, TX
Former Intern - Help Desk Intern in Houston, TX
Recommends
Neutral Outlook
No opinion of CEO

I worked at Texas Children's Hospital as an intern (Less than a year)

Pros

I worked as a Help Desk Intern with the Genesys Works program, and had an amazing experience. The employees were extremely nice and helpful. I had a very valuable work experience there.

Cons

My manager was quite tough, but I believe it was because I was a high school student and he wanted to ensure that I contributed fully at all times. Other than that, I don´t have any complaints.

Other Employee Reviews for Texas Children's Hospital

  1. Helpful (1)

    "Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Neutral Outlook
    Approves of CEO

    I worked at Texas Children's Hospital full-time (Less than a year)

    Pros

    Great Salary, Incentives, and Benefits

    Cons

    Undeniable favoritism and departmental bias

    Advice to Management

    N/A


  2. Helpful (9)

    "Disconnect between leadership and IS workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Epic Systems Analyst in Houston, TX
    Current Employee - Epic Systems Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Texas Children's Hospital full-time (More than 3 years)

    Pros

    Decent pay
    Flexible schedules available
    Nice buildings

    Cons

    Lack of communication between leadership and staff
    Managers seldom see or speak to their employees
    Little opportunity for advancement
    Hiring of more very highly paid consultants who 'build and run' leaving staff to clean up their messes
    Loss of key staff due to poor management
    Remote workers in other cities (and on campus) who aren' t pulling their weight
    Parking nearby is expensive and off-campus parking option adds 20 minutes to your commute each way
    TCH isn't sending staff to Wisconsin for certification

    Advice to Management

    Get to know your employees. Cut down on the number of meetings you schedule to speak to each other and schedule some with your staff. Stop canceling staff meetings to attend more leadership meetings. Ask your employees for their suggestions and opinions before you hire more consultants or change key vendors.

    Figure out why you can't hire anyone local and fix it. Follow up on job offers made to local people who refuse them and find out where we're going wrong. Do surveys of the local job pool asking why they aren't considering TCH.

    Get people out of the closets you've stuffed them into and put teams together. It's hard to act as a team when you never see any team members.

    Allow employees time at work to study for certification
    Support study groups for certification and proficiencies

There are newer employer reviews for Texas Children's Hospital
There are newer employer reviews for Texas Children's Hospital

See Most Recent

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