Texas Department of Family and Protective Services - Statewide Intake call center representative | Glassdoor
There are newer employer reviews for Texas Department of Family and Protective Services
There are newer employer reviews for Texas Department of Family and Protective Services

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Helpful (2)

"Statewide Intake call center representative"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Intake in Austin, TX
Former Employee - Intake in Austin, TX
Recommends

I worked at Texas Department of Family and Protective Services full-time (More than a year)

Pros

Flexible schedules, state holidays, state benefits

Cons

Emotional subject matter, cubicle work environment

Other Employee Reviews for Texas Department of Family and Protective Services

  1. Helpful (3)

    "CPS investigator Houston/This agency is a joke"

    StarStarStarStarStar
    Former Employee - CPS Investigator in Houston, TX
    Former Employee - CPS Investigator in Houston, TX
    Doesn't Recommend

    I worked at Texas Department of Family and Protective Services (More than a year)

    Pros

    Healthcare, flexible schedule. and co workers are usually supportive and made some good friends here

    Cons

    This job is stressful and not because you are investigating child abuse but because management does not care about you and sets unrealistic expectations. They expect you to be superman or super womanand no one person can do all the things they want you to do. You literally could work on your cases 24/7 and still have things to do. You work hard and are already dealing with difficult clients only to come in to the office to get griped at and put down. You are never appreciated or get rewarded for all everything you do. They make it seem like you dont do anything which is really frustrating. Then they want you to work weekends or late nights like you do not have a life. Basically when you work here CPS is your life. They keep traiing people and putting thiem in the field and running off the emplyees that are already working cases. This makes no sense and is a definite sign that the system i flawed. I have seen people that get out of training and only stay for 2 weeks to a month. This should be an indication that something is wrong!!! They wonder why caseworker take short cuts with their investigations and it is because they expect way too much. There is no way that one person can do all that. Then you see on the news about child deaths and they blame the workers. They never consider that the management is only worried about numbers and how many cases are being turned in rather then helping the families.

    Advice to Management

    The system is a joke. All you care about are numbers and you treat employees like crap. It should be a sign that you train so many people a year and cant keep employees. The one thing that they stress is that this may not be the job for everyone. Well it is not what the job entails its how we are treated. It starts affecting peoples health trying to keep up with the unrealistic expectations that are shoved down our throat.


  2. "Stress is job number one"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very flexible work hours and it can be exciting.

    Cons

    You have to be willing to flex those hours to the benefit of the families you work with.

There are newer employer reviews for Texas Department of Family and Protective Services
There are newer employer reviews for Texas Department of Family and Protective Services

See Most Recent

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