The Advocator Group - Client advocate | Glassdoor
  1. Helpful (3)

    "Client advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Advocate in Wakefield, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Advocator Group full-time for more than a year

    Pros

    -Bagel Friday -Some wonderful teammates who made the shifts bearable. -after work activities such as paint nights and company outings

    Cons

    I worked at the advocator group for almost a year after graduating college. While I was able to gain some valuable skills and knowledge at the job, I wouldn't recommend it to any one I care about. While I was there about half of my teammates would only do the "easy" tasks and appointments and management did not seem to care when it was brought up. The work load was backlogged because there was too much work for the...

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    The Advocator Group2017-09-26

    The Advocator Group Response

    September 29, 2017

    Thank you for your feedback; we are thrilled to hear that you enjoyed the team you worked with during your time with us, as well as the variety of perks and activities we provide as part of our goal to create a fun and motivating work environment! We are sorry to hear that you ...

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Other Employee Reviews

  1. "Client Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Advocate in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Advocator Group full-time for less than a year

    Pros

    Company Transparency, Schedule Flexibility, Company Culture Events

    Cons

    Healthcare plan options are moderate and have opportunity for improvement.

    Advice to Management

    Quarterly reviews are valuable, however I think it vital to ensure teammates receive consistent feedback on short-term generated metrics on production for immediate course correction.

    The Advocator Group2018-08-08

    The Advocator Group Response

    October 9, 2018

    Thank you for your positive comments about our transparency, schedule flexibility, and corporate events. Our teammates are vital to our success, and so we strive to foster a culture based on accountability and feedback, and we seek to reward our teammates for their above and beyond ...

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  2. "The Advocator Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hearing Documentation Specialist 

    I worked at The Advocator Group full-time for more than a year

    Pros

    Flexibility in hours and possibility of working remote

    Cons

    Benefits were ok but not great: health insurance was expensive, as a full-time hourly employee you had to work 40 hours and if you dipped below due to an emergency or appointment you had to use you PTO as though you were salaried. Communication was sparse between management and their teams.

    Advice to Management

    Communicate regularly- don't let your team learn something new about their jobs via gossip. Care more about the client than the bottom line and actually fix the issues - don't rely on apologies to fix an error - prevent the error - especially when they are reoccurring and avoidable

    The Advocator Group2019-07-22

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