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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory

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Employee Review

  1. 3.0
    Current Employee

    fun atmosphere & terrible management

    Sep 5, 2011 - Host in Oakbrook Terrace, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -flexible scheduling which is good for school -great coworkers -a beautiful setting to work in -its nice being able to wear whatever you want, as long as its all black and relatively professional

    Cons

    -management is TERRIBLE, they don't listen or care about anything you say, some managers will literally laugh at you. -manager favorites get to do whatever they want, otherwise managers only pay attention to you if you do something wrong, never if you do something right. -walking around such a large restaurant all day is exhausting. -managers tend to talk down to employees who reduce their shifts to only a couple a week due to school or other jobs. -managers and fellow employees scoff at the idea that any other job is better. -managers dont pay enough attention to employees, and often give the worst employees the most awards.

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    1 person found this review helpful
  1. 5.0
    Former Employee

    Mature workplace

    Jun 4, 2023 - Server/Host/Busser 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pretty chill and mature workplace

    Cons

    some bosses can be detached from the reality that their employees are people like them who are just working because they need to

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  2. 4.0
    Current Employee, more than 8 years

    Right hand, meet left hand- Looking for 4 way communication

    May 4, 2023 - Associate Director in Rockville, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love that the people we employ are like minded and also hold a passion for excellence. It always make it feel that all are pulling their weight and are vested in the outcome. I have great pride in the work I produce as well as the company I work for. My supervisor appreciates and recognizes his people on a regular basis which makes the incredibly difficult days worth it.

    Cons

    The lack of communication between departments (primarily Development Dept) by not sharing critical information/dates in a timely manner causes everyone's jobs to be much more difficult than necessary. It also makes planning very challenging and valuable time expended on projects only to have to redo work that's already been done. I have heard several co workers (in other depts) express their frustration with the lack of communication between depts. We work for a large company with people who care but can often feel like the right hand doesn't always know what the left hand is doing. I understand that I'm expected to work beyond my normal hours when necessary to get the job done but believe there is much wasted time & energy that could be avoided by better communication. I take no issue with working hard, as long as it's smartest way. The work more often than not spills into my personal time.

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The Cheesecake Factory Careers

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We’re known for our generous portions, large menu, and delicious slices of cheesecake, but we also create big opportunities for our people...More

  • Let's Do Big Things
  • Our People Make Us a Great Place to Work
  • Global Dev.
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

The Cheesecake Factory Photos

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The Cheesecake Factory photo of: Cheesecake
The Cheesecake Factory photo of: Group photo through the expo line
The Cheesecake Factory photo of: Our cooks are best of friends - a big kitchen makes for big friendships
The Cheesecake Factory photo of: Kitchen Managers sharing a quick laugh
The Cheesecake Factory photo of: Front of House Group Picture - Best friends!
The Cheesecake Factory photo of: Two of our designated trainers sharing a laugh over a cheesecake.
The Cheesecake Factory photo of: Cooks celebrating the opening of the newest restaurant
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