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The Cheesecake Factory

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The Cheesecake Factory

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Employee Review

  1. 2.0
    Former Employee, less than 1 year

    Oof

    Jun 27, 2020 - Dessert Finisher/Barista in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people you work with can be really great and fun, or everyone will get snappy and mean to each other. Good food, pretty decent discount for food. Some of my managers I preferred over others. Bakery wasn't too great, but if you make your way to cashier, you will leave on time more often or not as late. Plus bakery doesn't get tips, but cashiers do and you make similar base pay, so if you can bear the burden of bakery for a while, run with cashier as fast as you can so you aren't stuck in one of the worst positions in the store.

    Cons

    First off I wish I could rate work life balance as less than a one star. This job is WAY more stressful then it needs to be. There are consistently long hours. You could be scheduled until 11 or 12 and stay until 4 in the morning cleaning up after a long and messy shift. You will not be paid overtime unless you hit over 40 hours a week or 12 hours in one shift. No holiday pay except 2 days a year (thanskgiving, Christmas Eve). Servers will constantly pester you (since guests unfairly pester them. Respect-i love some of you servers, you deserve better) to have their orders done sooner, in the middle of a three to five hour long ticket rush. Three to five hours in which you will not leave the bakery. I seriosusly hear the ticket machine in my nightmares. You will never have breaks (they say you can do a fifteen minute paid break, but the amount of work disuades it, and managers will push you to get back to work). You can work 12 hour shifts with no break. And people consistently try to drop their shifts in the bakery or call out, forcing you to always cover for them because everyone hates the stress and amount of work for such terribly low pay. They will train you for a new position only for the papers to magically dissapears and you won't get a raise (happened to 6 of my former coworkers, a couple which quit immediately after). You are always expected to do twice the amount of work expected, just because they don't want to pay another person to be there, or they can't find someone willing to be there. We started off in training with 4 to 6 people on a night, after 5 months of working there, it was down to 2 or occasionally 1. Management constantly telling you a different way to do things, no cohesive managing. Also the food promotions with door dash or 1$ cakes are sometimes awful as extra stress on the team, since you only get more tickets and nothing positive in return.

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    5 people found this review helpful
  1. 5.0
    Current Employee

    dsfadf

    May 10, 2023 - Server in Tysons Corner, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It was the best ever

    Cons

    the food, the staff, the management

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  2. 4.0
    Current Employee, more than 8 years

    Right hand, meet left hand- Looking for 4 way communication

    May 4, 2023 - Associate Director in Rockville, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love that the people we employ are like minded and also hold a passion for excellence. It always make it feel that all are pulling their weight and are vested in the outcome. I have great pride in the work I produce as well as the company I work for. My supervisor appreciates and recognizes his people on a regular basis which makes the incredibly difficult days worth it.

    Cons

    The lack of communication between departments (primarily Development Dept) by not sharing critical information/dates in a timely manner causes everyone's jobs to be much more difficult than necessary. It also makes planning very challenging and valuable time expended on projects only to have to redo work that's already been done. I have heard several co workers (in other depts) express their frustration with the lack of communication between depts. We work for a large company with people who care but can often feel like the right hand doesn't always know what the left hand is doing. I understand that I'm expected to work beyond my normal hours when necessary to get the job done but believe there is much wasted time & energy that could be avoided by better communication. I take no issue with working hard, as long as it's smartest way. The work more often than not spills into my personal time.

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We’re known for our generous portions, large menu, and delicious slices of cheesecake, but we also create big opportunities for our people...More

  • Let's Do Big Things
  • Our People Make Us a Great Place to Work
  • Global Dev.
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The Cheesecake Factory Photos

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The Cheesecake Factory photo of: Cheesecake
The Cheesecake Factory photo of: Group photo through the expo line
The Cheesecake Factory photo of: Our cooks are best of friends - a big kitchen makes for big friendships
The Cheesecake Factory photo of: Kitchen Managers sharing a quick laugh
The Cheesecake Factory photo of: Front of House Group Picture - Best friends!
The Cheesecake Factory photo of: Two of our designated trainers sharing a laugh over a cheesecake.
The Cheesecake Factory photo of: Cooks celebrating the opening of the newest restaurant
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