Employees are treated like robots. - Customer Service Agent The Emirates Group Employee Review

Underpaid — in comparison with other positions with similar language requirements Emirates pay about 3K a year less. Extremely high workload — after the 3rd month of work agents literally start taking a call after a call. A few of my colleagues lost their voice for a few days due to that. Bad management — they must think that everybody is replaceable. The extremely high staff turnover speaks to itself . People quit all the time while the managers spend a lot of money on recruiting and training new people every other month instead of trying to keep their people. At the end only the desperate staff sticks to this job.