The Greenbrier - Wonderful property, needs a management company | Glassdoor
There are newer employer reviews for The Greenbrier
There are newer employer reviews for The Greenbrier

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Helpful (1)

"Wonderful property, needs a management company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at The Greenbrier full-time (More than a year)

Pros

It's a beautiful property with wonderful employees who care for one another.

Cons

Management is a little unorganized making it hard to know what your goals are or how you are to be evaluated. It seems the strategy changes daily.

Other Employee Reviews for The Greenbrier

  1. Helpful (1)

    "America's resort, but changes were a sign to move on"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Greenbrier full-time (More than 5 years)

    Pros

    The Greenbrier is an unique experience. Working and living in southern WV isn't for everyone, but it will definite be different from most people's previous work experience.

    The employee body is large enough to be varied but still small enough that you will know most people by name. Just be certain to make the effort to explore the hotel and grounds on your own time. It's a great place, but the job will consume all of your time when you're there.

    Cons

    The recent change in ownership has seen a lot of turnover at the management level. Few of the local, long time managers still remain, replaced by young professionals from outside of WV. This means that the employee culture has changed drastically with a new focus on more generic corporate efficiency.

    Also, if you're looking for a deep and varied social scene, then it might be best to look elsewhere. White Sulphur and Lewisburg have a nice concentration of good restaurants, as well as the Greenbrier Valley Theater, but a small population can only support so much.

    Advice to Management

    Focus on keeping the small community feeling. One of The Greenbrier's great charms is its ability to provide world class service while also retaining its southern hospitality. However, that charm cannot be taught in the training room. It must be learned by experiencing it. So make sure that any employees who are brought in from outside are expected to stay for a more extended period.

    We should hope that any employee who moves on to another hospitality position be highly regarded due to their time at The Greenbrier. However, I don't believe that can be achieved in short, two year stints living in the mountains. Three to five years should be the minimum for managers.

    Also, make sure the entry and union employees are engaged and enjoying their time. If they become bored or discontented, then no amount of training will help their service.


  2. Helpful (3)

    "Disgruntled"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations
    Current Employee - Operations
    Doesn't Recommend
    Negative Outlook

    I have been working at The Greenbrier full-time (More than 5 years)

    Pros

    Certain protections if you are Union

    Cons

    Well, everything else. The Greenbrier used to be the pinnacle of the hospitality industry and, for years, was the standard bearer for exceptional service. Unfortunately for the Greenbrier, over the course of the last 15 to 30 years, the hospitality field has shifted dramatically to accommodate the rapid fire changes in the demands(wants) of their clientele. The Greenbrier's reaction isn't to embrace modernity but to eschew it in favor of 'tradition' thereby decreasing its ability to enjoy a younger demographic. What's the result of all of this?
      A dwindling interest by consumers leading to lower numbers. This lack of interest has made being in management an unenviable position. Managers are asked to work with skeletons crews to meet austere financial targets while simultaneously asked to provide exceptional service. This leads to a level of profound dissatisfaction with not only management but also workers. Which, of course, leads to high turn over rates, a lack of training, decreased wages, etc.

    Advice to Management

    Upper Management: embrace change and move beyond the archaic. Look to other resorts/hotels and see what they do. The Greenbrier needs to change on a fundamental level. Remember that the Greenbrier once made history by creating it.
     Also, remember that the your employees are an incredible resource of information. Ask them how they feel and what they think should happen. You might be pleasantly surprised.


There are newer employer reviews for The Greenbrier
There are newer employer reviews for The Greenbrier

See Most Recent

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