The Hartford - A storied company, a case study in poor management; no real talent or innovation | Glassdoor
There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

Helpful (1)

"A storied company, a case study in poor management; no real talent or innovation"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Hartford, CT
Former Employee - Anonymous Employee in Hartford, CT
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at The Hartford full-time (More than 5 years)

Pros

Dedicated group of long time employees, waiting for the new set of management to move on

Cons

The browner the nose, the higher you go. No real talent needed. Management has decided that a consultant's opinion is worth its weight in gold. Operational efficiency gets you only so much, no real plans to grow the business. The company is over, no interest from the market to buy the boat anchor.

Advice to Management

Be honest about your workforce targets and what you hope to get out of efficiency. McKinsey decks get you so far, winning in the market comes out of a commitment and choice. Your strategy of selling one business unit per quarter is good, you need to move faster

Other Employee Reviews for The Hartford

  1. Helpful (3)

    "Tons of time off but too stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Santee, CA
    Former Employee - Customer Care Associate in Santee, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    I worked customer service in the Santee,CA office. They give you time off before your first 3 months and lots after that. The benefits started the first day and were great. They still have the old style retirement plan. People are very nice and professional. Everyone wants you to succeed and people at all levels are very supportive. They actually enforce bans on using cell phones and radios at the desks and do their best to keep it quiet and not let employees disturb others. You can actually concentrate, unlike other companies that let workers run wild with radios and cell phones. Parking is very easy and there are several microwaves in the lunchroom along with a TV. The training room is large and right next to the lunchroom and the back stairs. Security is great M-F and they are there at night if you want them to walk you to your car. They are very friendly,not intimidating. The cubes are huge! You will end up with more drawers than you need. One of the most spacious cubes I have ever seen. There are two private rooms for breaks and lunch if you want to talk on your cell or they provide phones for dialing local numbers. Smokers have an area outside by the back door but it gets very hot out there in the summer and fall.

    Cons

    High turnover and excessive focus on metrics. During and after training, reps are so focused on getting calls down to 7 min or less that they stress out and don't care about helping the customers as much as getting them off the phone asap. Managers are quick to fire people that are just a few points below one metric. New reps have to work to 9pm 4 nights a week and come in at 7am every Saturday. If a customer is still on the phone after 9pm, you cannot get off the phone sometimes until almost 9:30pm. That means if you work on a Friday night to 9:30, get home by 10pm, you are back in the office less than 9 hours later. Forget about getting 8 hrs of sleep even if you leave right at 9pm. Wages are $14.90 an hour to start. The training class prepares you for the job but it can be very tiring and grueling at times. They will fire you during the 3 months or so of training if you do not pass a test on the second attempt. Three people in my training class quit since they were so worried about not passing a test and getting fired.
    The manager I was assigned to after training told us that she has a lot of discretion on awarding raises and unless we were at the very top, we could not even expect a 1% raise. Just doing better than your goals would not merit even a tiny raise. You had to be a few levels above your goal. Very few people in units actually meet those standards and they usually have been there for more than a year when they do.
    Lunches are only 30 minutes so unless you go to Carls Jr across the street, you will have to drive to the others and will end up choking down your food in your car. In training, they sometimes give you extra time,sometimes we had 45 min lunches.
    You cannot plan your breaks and lunches. After training class, it is done by a centralized computer system so one day you could come in at 12:30pm and take a break at 1:45, the next day at 2:30. You sign on and off on the computer and they do not tolerate being even a minute late coming back from breaks and lunches.

    Advice to Management

    I know you have to measure performance to promote and award raises but the focus on metrics is too much. People have actually had nervous breakdowns over this. The $14.90 pay for experienced reps is too low for this much stress. It should be at least $17 an hour. You are paying thousands of dollars per person to train them, why are you letting people go just because they don't meet one metric, especially when they are just a few percentage points below?


  2. "Things are going downhill fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Simsbury, CT
    Current Employee - Anonymous Employee in Simsbury, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    The provide decent benefits for employees. They have gotten better about flexible work arrangements (flex hours, work from home).

    Cons

    Minimal opportunities for carrer advancement, focus throughout the company of outsourcing jobs to India


There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

Work at The Hartford? Share Your Experiences

The Hartford
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or