The Hartford - Grounded | Glassdoor
There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

"Grounded"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Team Leader in Phoenix, AZ
Current Employee - Team Leader in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at The Hartford full-time (More than 10 years)

Pros

Flexibility, Training, Advancement, Opportunities, and the type of work is personally rewarding.

Cons

Takes a special person to cope with volume. More work than can be done, requiring more than a 40 hour work week.

Advice to Management

Improve on the spot recognition program with higher money incentives. It needs to be more meaningful. Thanks you's are nice but sometimes $$ is warranted to promote excitement and energy.

Other Employee Reviews for The Hartford

  1. "Ten Years as a Premium Administration Account Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Consultant- Premium Administration in Overland Park, KS
    Current Employee - Account Consultant- Premium Administration in Overland Park, KS
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Great Benefits, Vacation Time, Community Advocate, Pay for Performance

    Cons

    Outsourcing, Lack of input from areas regarding company wide decisions


  2. Helpful (4)

    "Nice salary not worth stressful work requirements"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santee, CA
    Former Employee - Customer Service Representative in Santee, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    Excellent coworkers that create a great environment, everyone looks out for each other. Building in excellent conditions with ample parking and helpful security staff. Pay is above most customer service jobs, but average for call center. Several weeks of training prepare you for most of what you encounter on a normal work day.

    Cons

    Metrics, metrics, metrics. Take a few seconds more per call than you should, or a few seconds after a call to make sure you processed a customers request correctly, and you can get a talk about it or maybe even fired. Some phone calls require more attention than others (a passing a of a loved one, or an increase in premium because of any number of reasons), and the focus is mostly on getting them off the phone than actually helping a customer. Call center work is stressful, but metrics could be less strict to be able to actually help customers versus just doing the work.

    Advice to Management

    Ease up on the demands of the job by hiring more people. Lower expectations on metrics and allow employees more time to actually help customers would go a long way to keep more employees.


There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

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