The Hartford - Customer Service Rep | Glassdoor
There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

Helpful (2)

"Customer Service Rep"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Specialist in Southington, CT
Former Employee - Customer Care Specialist in Southington, CT
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at The Hartford full-time (More than 10 years)

Pros

Good benefits, although you pay a lot for health insurance and it doesn't cover a lot with high deductables. Great time off, although very hard to get the days off you actually need.

Cons

Very stressful, demand way too much. Treat you like your disposable. No one knows what their doing. Very bad managers. Many jobs out-sourced. They use metrics that depends on your teeny raise, don't expect much more.

Advice to Management

Stop treating employees like slaves. Managers have their favorites. Get with the times, stop hiring people off the street and treat older employees with respect.

Other Employee Reviews for The Hartford

  1. Helpful (1)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales in Santee, CA
    Former Employee - Insurance Sales in Santee, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    Casual Dress, People always willing to help, Benefits, Earning potential

    Cons

    Pay could be better, they make you think during interviewing that you will be training for 4 months which is correct however the first two weeks you are there you are studying for the property and casualty test. It is virtual training and not in a classroom setting. If you dont pass you will be let go. TOO MUCH PRESSURE

    Advice to Management

    IF you want your new employees to succeed put them in a classroom environment for training so they can learn together bounce ideas from one another and ask questions if they need clarification.


  2. Helpful (2)

    "Amazed a company can be in business so long yet still not have it right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Aurora, IL
    Current Employee - Claims Adjuster in Aurora, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Salary is competitive in some fields but you have to sacrifice your life and family to get it. A lot of opportunity to move to different positions once you get your foot in the door.

    Cons

    Sacrificing family life due to unreasonable expectations and demands. Real disconnect between home office and field. New CEO and board talk out of both sides of mouth.....say bad year so no 0-4%of salary for field bonus yet board gets 100%+ of salary as bonus????

    Advice to Management

    Think about your employees first and the rest will follow. Make it a great place to work and employees will love doing what it takes to make your customers happy too.

There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

Work at The Hartford? Share Your Experiences

The Hartford
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or