The Home Depot - Not a great experience | Glassdoor
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Helpful (3)

"Not a great experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cashier in Austin, TX
Former Employee - Cashier in Austin, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at The Home Depot full-time (More than 3 years)

Pros

Good benefits, sick time, vacation time, discounts for phone service.

Cons

Middle management is disorganized and crazy. They were constantly coming up with schemes to reduce costs that caused long-term employees to quit or get fired. Meanwhile their labor models were perpetually shaving more people off the floor - why the customer service is so bad (BTW). Also, if you are a cashier you are stuck. They will not move cashiers to the sales floor because they are too expensive to train. Their idea of 'loss prevention' is to make sure cashiers are mentioning the "Home Depot Credit Card" and the completely b.s. survey that no one ever wins anything from. They have absolutely no way of gauging cashier competency except metrics. So if you are fast and accurate you are a great cashier even if you have the social skills of a robot, can't think for yourself, and have no clue how to genuinely help a customer. Also, they expected cashiers to be responsible for checking receipts of people exiting with merchandise even if they were in the middle of counting money, checking out other people, helping customers, or were insanely busy doing all the above.

Advice to Management

I hope you have improved since I was there. If not, seriously, putting registers near doors is not a way to reduce theft. You need a dedicated person at the door, not a cashier, who knows how to diplomatically check receipts.

The Home Depot Response

Nov 26, 2013 – Client Partner

Thank you for taking the time to share a review. Our retail associates and managers alike are essential parts of The Home Depot’s retail network. We appreciate your feedback.

Other Employee Reviews for The Home Depot

  1. "very infomative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Houston, TX
    Current Employee - Sales Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    getting familiar with the local average consumers habits and needs - Knowledge of building materials

    Cons

    different level of customer service among associates - 70% of the associates are most intersting for the paycheck than improving their skills daily...

    Advice to Management

    train your associates more.

    The Home Depot Response

    Nov 18, 2013 – Client Partner

    Thanks for taking the time to share your comments. We have shared your feedback with others. Our associates are encouraged to adopt and adapt good ideas from others, and initiate creative and... More


  2. "Great Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Marcos, CA
    Current Employee - Sales Associate in San Marcos, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Working with customers, constant improvement, counted education, benefits, friendly environment, great P/T Pay

    Cons

    Hard to get F/T, no extra pay with store certification and extra training/responsibilities

    Advice to Management

    Appreciate your employees and the responsibilities they hold

There are newer employer reviews for The Home Depot
There are newer employer reviews for The Home Depot

See Most Recent

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