The Home Depot - Make it a career or a stepping stone | Glassdoor
There are newer employer reviews for The Home Depot
There are newer employer reviews for The Home Depot

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Helpful (9)

"Make it a career or a stepping stone"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Positive Outlook
Approves of CEO

I worked at The Home Depot (More than 5 years)

Pros

Great benefits. Nice people to work with.

Cons

They look at the numbers not the people. HD is big on getting and staying healthy. Unfortunately, the way they schedule the hours, no one can have a body rhythm or the energy to get healthy. They now use a computer program to do the schedule. They do not deviate from it. So it makes no difference to them whether or not there is coverage in the departments. One of they're other BIGGIES is the VOC (voice of the customer) that is a very good thing. I just can't figure out how they expect the customers to be happy with no one on the floor to help them. They also seem to think that unhappy employees are what they want. It would be so easy for them to make everyone happy. Just listen to them, adjust schedules so people can have a life outside HD. But no, only Assistant Store Managers and above are worthy of that. They don't listen to the employees that are out on the floor helping the customers as to what works and what doesn't. It's like talking to a wall. They have a great set of core values. They just don't use it. They don't enforce the rules with the customers. An employee will explain to the customer that "No we can't do that, it's against Company policy", the customer complains to management and wala, we are the bad guy and the customer gets their way. In a small area that gets around. Now all the customers know, complain loudly and you can get anything for free. Bad business.

Advice to Management

Listen to your employees. There are always the ones that are chronic complainers, but you know which ones are hard working and care about the company. Take the time to review the schedules. Let your employees have a life. Remember they are people not just a matrix based on numbers, feeding your Success Sharing. Do something about the pay scale. People can't live on what you pay them.

The Home Depot Response

Apr 30, 2014 – Client Partner

Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and... More

Other Employee Reviews for The Home Depot

  1. Helpful (5)

    "Very Disappointed"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative
    Doesn't Recommend
    No opinion of CEO

    I have been working at The Home Depot (Less than a year)

    Pros

    The culture and team spirit.

    Cons

    As an outside sales rep they take advantage. Expected to cover a lrge territory often driving over an hour and a half with no gas compensation. Expected to generate own leads in the stores while providing basic customer service while wearing their apron (uniform) on own time with no compensation. Excpected to attend district and regional meetings and provide product training to store management and staff, with no compensation. 100% commision job based off one thing the final sale. Training is sub par focused on scripts and basic product knowledge. There is a small focus on teaching reps proper measure techniques to sale team. After sale is made a well trained measure technician follows the sale adjusts the poorly trained sales reps measurements then adjusts the pay scale making the salesman pay customer rates for mis measures essentially taking often large chunks of the sales commision back. In short they are taking advantages of the outside sales rep. Poor training, money adjustment with no transparency or recourse. Im deeply disappointed and quite frankly appalled they would treat employees like that and have people spend their own moneyand time training staff driving to appoinments providing customer service wearing their orange apron representing the brand and not paying. Shame on home depot.

    Advice to Management

    Pay your employees and provide proper training so commisions can be earned without finding often vague excusses not to pay.

    The Home Depot Response

    Jun 4, 2014 – Client Partner

    Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and... More


  2. Helpful (1)

    "If you are eager, work hard, and are patient."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 5 years)

    Pros

    Competitive Pay, Profit Sharing, Business Oriented

    Cons

    High Stress, Low Recognition, Paranoia

    Advice to Management

    Human Resources needs to be reevaluated and refocused on weighing what is right against what could be a legal liability. Throughout retail I've found the HR reputation to be the worst at THD and upon being promoted another manager said to me "You know we are going to be fired at some point, right?"

    The Home Depot Response

    Jun 6, 2014 – Client Partner

    Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and... More

There are newer employer reviews for The Home Depot
There are newer employer reviews for The Home Depot

See Most Recent

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